Network & Helpdesk Administrator - £28k - Central SW London - Permanent, full-time A heritage, charity organisation that offers nursing accommodation to elderly residents, as well as historic buildings and vast grounds to visitors and guests, is looking for a new member of its IT team, a Network & Helpdesk Administrator. You will have excellent people & communication skills, liaising with a variety or people ranging from pensioners, volunteers, employees, senior management and stakeholders. You will have 2 to 3 year's experience working with LAN, WAN, VoIP and Microsoft environments, as well as holding good technical IT knowledge. SALARY ETC: £28,000 excellent benefits. Monday - Friday working, 41 hours per week (including paid for breaks) Hybrid working, but with a minimum of three days in the office. Central SW London Permanent, full-time. Closing date is 4th April with interviews potentially on 14th April. REQUIREMENTS: 2 to 3 years' experience working with LAN, WAN, VoIP and Microsoft environments. Good technical IT knowledge Good working knowledge of MS Windows Servers 2019 Excellent working knowledge of Windows 10, 11 Good working knowledge of Microsoft Office 365 Good understanding of SharePoint MCSE (Microsoft Certified Engineer) Degree in Computing Science (desirable but equivalent education/experience also considered Ability to work independently and in a team environment, confident and able to work with different teams, Pensioners, volunteers, contractors. Ability to work under pressure while maintaining a good working attitude. Good interpersonal skills (both verbal and written), and customer focused. DUTIES TO INCLUDE: To add/remove users on Active Directory (AD), and the Mitel system. To manage the CCTV system and work closely with the security team as required. To manage the Biometric system and work closely with the security team as required. To Assist the Cyber Security Administrator when require on the day-to-day management of Ruckus system and Wi-Fi. To Manage with the ICT nurse call system in the entire company. To manage and provide effective and efficient services to all users. To deal with third parties’ software (log calls on behalf of the users, e.g. Exchequer). To assist users with Microsoft Windows issues, as well as MS Office 365. To be able to create computer/laptop imaging. To manage KACE helpdesk support calls and distribute call to the Network Support Officer. To Assist with Sophos- Block any reported spam using the Sophos security software. Assist users if they have been blocked by Sophos for business related content. If any anomalies are flagged, investigate using MXtoolbox and Block accordingly. To provide induction on basics of software we use when new staff arrive. To Set up telephone Analogue Line and/or relocate for Pensioners when required. To Assist/train the Network Support Officer on Setting up Android Mobile phone for users. To repair network sockets where possible.