Ramsay Health Care UK Operations Limited
As a Bookings Administration Assistant, you will be responsible for supporting all booking enquiries, converting them to appointments for outpatients. You will provide high levels of customer service when handling enquiries and providing quotes to potential Ramsay patients. Keeping detailed and accurate records to ensure all bookings are managed effectively and within an appropriate time scale.
Main duties of the job
* Handle all enquiries and book appointments, whether by telephone, email and postal promptly and efficiently for outpatients (Private and NHS)
* Provide detailed information to patient enquiries delivering excellent customer service
* Develop and maintain good working relationships with all internal departments within Rivers Hospital.
* Maintain clinics and associated admin
* Ensure worklists on ER-S addressed and referrals managed in a timely manner
* Build and maintain excellent relationships with consultants and medical secretaries to ensure appointments are converted
* Maintain contact with potential patients to ensure they are satisfied with the progress on their enquiry
* Liaise with GP Practices regarding referrals
What you will bring with you
* A strong desire to provide high levels of customer service
* An ability to work under pressure with set deadlines to process booking appointments
* Enthusiastic and empathetic character promoting positive attitude at work
* Confident communication skills on all levels, via telephone, email and in person
* Demonstrate strong time management and organisation administration skills
Benefits
* Contributory pension scheme
* Attractive enhancement rates between 30% - 100% for evenings, weekends and bank holidays available to permanent and bank
* 25 days' annual leave plus 8 day's Bank Holiday
* Private Healthcare and Life Assurance
* Free onsite parking and a subsidised staff restaurant
* Access to our employee Ramsay Discount Programme
* Wellbeing centre and access to 24/7 employee assistance line
* Access to the Ramsay Academy - We invest in our people by creating real development opportunities and career pathways supported by structured learning curriculums
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Ramsay Health Care UK Operations Limited
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