** This is not a Hybrid or remote role.
Our highly successful client is seeking an IT Support Technician to be a first point of telephone and "in-person" contact for the Global Services Desk, resolving all IT related inquiries & incidents in the UK.The successful applicant will have good all round IT Skills and must have experience of Networking including Routing and Switching.
Company Car Allowance - Must have own transport, possess a UK driving license, and be willing to travel (with occasional overnight stays).
Responsibilities:
* To resolve day to day IT issues as they arise across all operational and support locationsRecord all IT support activities in the ITSM tool (ServiceNow)
* Maintain the IT hardware register and replenishment policy
* Ensure department policies and procedures are relevant and maintained.
* Ensure compliance with company, group and legislative requirements.
* Ensure new starters have the correct IT equipment, applications and access as required to perform their functions.
* Ensure high availability of our Time and Attendance system
* Participate in company projects
* Provide Innovative Ideas and solutions to future proof our offerings to the customer base.
Skills and Experience:
Essential
* Educated to GCSE level (including Maths and English) or equivalent
* Working knowledge of an IT service desk
* Strong technical knowledge/understanding of IT Infrastructure
* O365
* Proven experience of working with suppliers and internal customers
* Proven experience of working within a similar role
Preferably along with a number of the following:
* Project Management Accreditation
* ITIL/Service Management
* Relevant Microsoft technical certifications
* Navision
* VMWare, Veeam
* Desktop virtualisation
* HP Switchs
* Juniper Firewalls
* Project coordination or project management experience
* Infrastructure projects
Benefits:
* Company Car Allowance
* Company pension
* Life Assurance
* Non-contractual Bonus
* Other Benefits: Service Days, Cycle to Work, Employee Assistance Programme (EAP), Long-service Awards, Salaried Achiever Award.