Job Description
Senior Client Service Manager
Ravensthorpe, Mirfield & Batley, West Yorkshire
Permanent, Full Time (37.5 hours per week)
Salary £28,174 to £30,804 per annum plus great benefits including Health Cash Plan!
Home, a place where you belong
Want to lead a team that really cares and empowers customers to live their best life?As our Senior Client Services Manager, youll lead our Queen Street & Calder House team to deliver person centred housing related support and make it a Great Place To Work for our colleagues!Youll manage our supported living services which house vulnerable customers experiencing Mental health, acquired brain injury, autism and learning disabilities across 2 sites. You will also be responsible for the housing management of our Batley service. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!
Typical day as a Senior Client Service Manager
1. Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
2. Youll be the Safeguarding Lead for the service.
3. Ensure Health and Safety checks and risk assessments are completed and recordedaccurately.
4. Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners.