We are looking to recruit an experienced Front Office Manager to join a fantastic, high achieving team at their property in Manchester.
This highly regarded operator manages a range of hotels across the globe, offering fantastic employee benefits, strong HR support, training and personal development as well as pathways of progression to senior roles.
With properties throughout the UK, new sites continuously being launched and further expansion throughout both the UK and internationally, the company have a quality offering that is delivering amazing results.
The role:
* Overseeing all front office procedures, regularly reviewing and updating procedures.
* Evaluate and act on all customer feedback, developing action plans to achieve positive and consistent results.
* Manager reception operations to ensure all brand standards are implemented and reviewed on a regular basis.
* Ensure all priority club / reward enrolment targets are achieved.
* Be fully aware of budgeted and actual departmental financial targets.
* Leading, coaching, developing and mentoring the reception team
* Control the drafting of rosters, ensuring each area is effectively covered.
* Act as a role model in terms of values, professional ethics and conduct
* Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development.
The ideal candidate:
The ideal candidate will be a passionate, people focussed Front Office Manager or an Assistant Front Office Manger looking for the next step in their career. Opera experience would be advantageous but not essential.
Salary & package:
The salary for this role is up to £34,000 per annum, company discounts and other benefits. This company are growing and as this is a high-profile site, it offers great progression opportunities.
If you have the right experience and would like to join this incredible business, please forward your CV.
Hesketh James is committed to diversity and inclusion. We welcome all applicants regardless of identity, personal characteristics, or background.
For other opportunities please see our website.
AMRT1_UKCT