Location: Northampton
Salary: £13.00- £14.00 per Hour
Contract: Long Term Contract
Type: Full Time
Reference: 1MScTLO_1738848786
Posted: February 6, 2025
Resident Liaison Officer required to join the team with a large social housing contractor to work in Northampton/Peterborough area on a kitchens and bathrooms scheme. The duration of the contract is for ongoing work.
Ideally, you will be an experienced Resident Liaison Officer with energy efficiency and/or planned maintenance programmes. You should have a strong knowledge of internal and external programmes, be a strong communicator, and possess excellent customer service and IT skills.
Job Role Includes:
* Manage and provide consultation and support to residents prior to, during, and after works to their homes, ensuring consistently high levels of customer satisfaction
* Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times
* Develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community
* Maintain a professional standard at all times
* Provide an efficient, courteous, and professional service to all telephone callers
* Ensure written correspondence to residents is generated and distributed in line with the programme of works
* Carry out choice events, consultation events, and individual consultations with residents regarding future work
* Maintain access to properties and visit residents' homes at the frequency determined by the scheme
* Manage the Resident's complaints procedures as a point of escalation
Essential: Driving Licence, own transport, previous experience in a similar job role
Salary: £15 per Hour Umbrella or £13-£14 PAYE (negotiable)
Working Hours: Monday to Friday, 8am - 4:30pm - 40 Hours Per Week
To Apply:
Please apply via CV or call Aran/Danielle at 07753 497508 for further details or to apply!
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