This Leading Charity located in Russell Square is looking for an IT & Facilities Manager to join their team on a permanent basis. This role requires regular travel to the London Office and occasional travel to other sites.
ABOUT THE ORGANISATION
This Leading Charity is England’s largest social work charity. Everything they do aims to make life better for children who need a social worker, to help keep them safe from harm and to give them every possible chance to fulfill their potential. Through their programme, they are recruiting and teaching a new, diverse generation of social workers specializing in child protection. Through their leadership programmes, they’re working with sector leaders to develop their leadership skills and create environments that allow social workers to thrive. They are inspiring social workers to turn their insight into innovations and advocate for children and families. They’re challenging perceptions of social work to highlight its vital and transformational nature. The charity is improving social work today to change the lives of children and families tomorrow. Social change takes social work. Children and families depend on it. They are looking for enthusiastic individuals from diverse backgrounds to join their organization and contribute to their work to create lasting social change for children and families while striving to achieve a culture of freedom and responsibility.
DIVERSITY AND INCLUSION
This Leading Charity is an employer that takes equal opportunity seriously and seeks to walk the talk. They believe that the strongest performing teams have diversity. Their employees come from various backgrounds and expertise. They are committed to anti-discriminatory practices and actively seek to bring people with different lived experiences into the organization. According to their most recent demographic survey, 26% of their employees are from ethnic minority backgrounds, 17% are disabled, and 20% identify as LGBTQ+.
ABOUT THE ROLE
As part of the wider Operations Team, the IT & Facilities Manager leads their approach to IT, systems administration, and facilities by providing outstanding customer service to their team. You will be refining and delivering strategic plans for their IT infrastructure, ensuring the exemplary operation of the charity's offices and co-working spaces, and upskilling colleagues in the organization on technology and systems in conjunction with other teams. The support the IT and Facilities Team provide is essential to everyone at the charity to be equipped to work and provide the space and service for their people to continue to create social change by improving the lives of children and families.
Key Responsibilities:
Leadership of the IT & Facilities Team
* Ensure that the team is listening to and serving the needs of the charity and provide outstanding customer service to their team and stakeholders.
* Promote and role model a culture of excellence and continuous improvement.
* Manage budget and proactively seek ways to increase value for money.
Delivery of high-quality IT services
* Refine and deliver the strategic plan for their infrastructure.
* Oversee the delivery of the IT service desk both by being hands-on and through the charity’s outsourced provider.
* Ensure that colleagues have the right hardware and systems to do the best job possible.
Delivery of high-quality facilities management
* Manage the lease and lettings of their facilities.
* Ensure the exemplary operation of the charity’s offices and co-working spaces, including day-to-day operations, maintenance, and health and safety.
Upskilling Colleagues
* Support colleagues to develop the skills needed to make the most of their technology and systems, in conjunction with other teams both for new starters and ongoing improvement.
Information Security Management
* Ensure systems are secure, monitored, adequately backed up, and reported on.
* Work with colleagues to ensure compliance with all regulatory standards and requirements including ISO 27001, Cyber Essentials Plus, and GDPR SARs.
* Play a key role in the Information Security Team that advises on risks and suggests technical solutions to mitigate these risks.
* As required, flexibly support the Charity with any actions or projects to meet charitable goals.
Person Specification:
Experience and Knowledge
Essential
* Excellent knowledge of Microsoft Azure Active Directory including:
o Account management.
o Conditional Access Policies and Single Sign-On (SSO).
o Dynamic Security Groups.
* Confident in use of Endpoint (Intune) Device Management:
o Mobile Device Management (MDM) and Mobile Application Management (MAM) via Endpoint.
o Compliance policies.
o Configuration profiles.
* Experienced with SharePoint administration:
o Modern SharePoint experience.
o Knowledge of Microsoft 365 administration.
o Office 365 environment - Exchange Online, Teams, etc.
* IT support or helpdesk experience or other relevant customer-facing role.
Desirable:
* Experience with using PowerShell (including scripts) - occasional requirement for tenant administration.
* Google Admin - mobile device management.
* Line Management experience.
* Project management and managing partners, suppliers, and budgets.
* Applying Information Security and Data Protection regulations.
* Knowledge of industry-standard information security controls.
* Experience and expertise with other technology platforms or systems that could be used to benefit the charity.
PERKS & BENEFITS
* Employee Resource Groups.
* Organisational away day once a year.
* Regular social activities virtual and in person.
* Social work roles can join the Charity's Fellowship after one year of service.
* Enhanced Occupational Maternity, Adoption, and Shared Parental leave policies – 24 weeks full pay, followed by 15 weeks statutory pay.
* Partner leave – 6 weeks full pay.
* Foster and kinship care policy – support and time off for training (up to 5 days).
* Time off for fertility treatment/IVF appointments.
* Work from home as often as needed for your role.
* Flexibility around their core hours (10am-4pm).
* Mission-aligned volunteering time (up to 3 days).
* CPD – Professional qualifications and apprenticeships.
* Tailored, in-house workshops.
* Coaching with a qualified, professional coach.
* 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January.
* Holiday entitlement increases by one day every year after two years of service (up to a max. of 30 days).
* Buy or sell up to five days annual leave a year.
* Employee Support Service – 24/7 confidential advice line and counselling.
* Occupational Health support – assessments and counselling.
* Life Assurance Scheme – death in service benefit of x3 annual salary.
* Free eye test and flu vaccine.
* Employee-led Wellbeing Action Group.
* Sabbatical after 3 years of service (up to 6 months).
* Transparent salary structure.
* Up to 8% employer pension contribution.
* Interest-free bike and season ticket loan.
* Interest-free deposit loan for renting or buying a new home.
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