Job summary This is an exciting opportunity for an enthusiastic and friendly person with excellent interpersonal skills to act as the Secretary to the Friends. This charity has been operating successfully for 40 years. It funds medical equipment which the Centre could not otherwise afford. It supports research salaries and innovative posts. It provides amenities and information for patients and supports staffing with their training and education. The committee are all volunteers and the secretarial role is the only paid employee. The salary is paid for by the Friends, but the post comes under the Trust's administrative services and is subject to NHS terms and conditions. In this role you would act as a link between the hospital and the Friends. You will maintain regular contact with the Chair, Treasurer and the committee of the Friends and maintain a high profile for the charity within the hospital. We are looking for a reliable self motivated person who has the ability to be flexible and adaptable the changing needs of the service. The Friends' office is close to the Reception area, enabling you to easily engage with patients, relatives and staff on a regular basis. It is very important to have an empathetic attitude. Main duties of the job Promotion: Promoting the work of the Friends to a wider audience, occasionally talking to local groups and receiving donations in person. Promoting goods sold by the Friends to fundraise for the centre such as Christmas cards, notepads and pens. Communication: Providing written information for website and for social media channels. Liaising with and helping those who wish to fundraise for the Friends, organising collecting boxes and writing letters of thanks. Acting as a point of contact for Friends of BHOC via telephone and email Return calls/e-mails promptly, keep enquirer updated with information, process queries as appropriate and take responsibility so that all relevant people are notified. Escalate queries, problems and general issues to your line manager or other relevant staff as appropriate. Patient Care: Show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner. This will also require an ability to recognise if the query is clinical and urgent and therefore escalate to others. Organising and Planning: Excellent IT skills which are adaptable to various programmes and platforms. About us University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge Date posted 13 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pa pro rata Contract Permanent Working pattern Part-time, Flexible working Reference number 387-SPS6550-TJ Job locations Bristol Haematology and Oncology Centre Upper Maudlin Street Bristol BS2 8ED Job description Job responsibilities For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy. Job description Job responsibilities For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy. Person Specification Knowledge and Experience Essential Secretarial /administrative experience in a customer focussed environment Experience of working as part of a team Desirable NHS Experience Experience of patient administration system (PAS/Medway) Skills and Abilities Essential Customer handling skills both face to face and on the phone Accurate typing speed Ability to work to tight deadlines Car driver Qualifications and Training Essential Word Processing qualification-RSA II or equivalent Good standard of education at GCSE or equivalent level C Person Specification Knowledge and Experience Essential Secretarial /administrative experience in a customer focussed environment Experience of working as part of a team Desirable NHS Experience Experience of patient administration system (PAS/Medway) Skills and Abilities Essential Customer handling skills both face to face and on the phone Accurate typing speed Ability to work to tight deadlines Car driver Qualifications and Training Essential Word Processing qualification-RSA II or equivalent Good standard of education at GCSE or equivalent level C Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Address Bristol Haematology and Oncology Centre Upper Maudlin Street Bristol BS2 8ED Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)