Job Description An exceptional opportunity presents itself for a Raffles Ambassador to join the Raffles London at the OWO. Reporting into Front Office Manager, you will take great pride in ensuring our operation has a guest centred focus in everything that we do, while contributing towards a supportive and engaging environment within the Front Office team to achieve this. This role requires a confident, courteous and warm manner towards building strong relationships with our guests while being predominately based in our Grand Lobby. We require a strong willingness to work in a fast paced and ultra-luxury environment, whilst being able to meet the elevated expectations of our guests. Specifically as the Raffles Ambassador: Building meaningful relationships with our guests, while creating a sense of place in our Grand Lobby with a heartfelt approach towards achieving this. To have a strong understanding of established team goals and standard operating procedures, while being able to deliver on these shared goals within a Team based environment. Providing a professional and courteous service to our guests, whilst maintaining LQA and Forbes standards across the operation. Taking and proactive approach towards resolving guest complaints, inquiries or concerns in a courteous and efficient manner, whilst being able to identify appropriate situations when these should be escalated. Ensuring that appropriate follow through is made with all guest requests and ensuring that problems are resolved, with expectations being exceeded. Maintaining good organisational skills towards daily tasks and ensuring these are carried out with a high level of efficiently and professionalism. Additional responsibilities as assigned in absence of the line manager or Front Office Manager. Performance of additional duties as required or assigned including working in different departments than usually assigned. Who are we looking for? A confident approach towards building new relationships with guests A genuine and captivating personality, with a true passion for guest service A wiliness and eagerness to contribute towards setting up pre-opening standards and objectives in line with the broader Raffles vision A proven track record and ability to provide high levels of service under pressure Exceptional communication and customer service skills, both written and spoken Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance Well developed technical and computer skills An understanding and willingness to contribute to a 24h operational schedule when required, however this roll will not include night coverage as a standard