Stylist - Part Time 16 hours - Fenwicks York
York, England, United Kingdom, Permanent
We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
The role
As an AllSaints Stylist, you are the fundamental link between our products and customers. The majority of the day will be spent on the shop floor, styling and influencing our customers across our busy shop floors, but there will also be an opportunity to gain experience in visual merchandising, general store operations and personal shopping. You will also support handling first line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.
You will work closely with your management team, supporting the store in reaching its targets, selling our collections to our customers and ensuring that our stores are looking fabulous at all times.
What will I be doing?
* Spending the majority of your time on the shop floor, styling our customers in our latest collections.
* Maintaining the store’s aesthetic; ensuring that product is readily available and that floor sets and standards are upheld.
* Handling stock replenishment, deliveries and digital orders while utilising our digital tools.
* Responding to first line customer queries via our online customer service system.
* Making service decisions for our customers to resolve their issues while retaining their loyalty and trust.
* Greeting customers and tailoring your approach to support their visit.
* Maintaining housekeeping and ensuring staff areas are kept to high standards.
* Working with your peers, seeking feedback to support your growth and development.
* Spending 30 to 50 percent of your time on online customer service, either in-store or occasionally from home.
* Partnering with our specialist customer experience team leaders for coaching and escalation of complex queries.
What skills do I need?
* Friendly and attentive with excellent customer interaction skills.
* Knowledge of our brand, style, and values.
* Can-do attitude and enthusiasm for customer interaction.
* Good problem-solving abilities under pressure.
* Tech-savvy with experience in processing transactions and responding to queries.
* Awareness of brand campaigns and product launches.
* Excellent attention to detail.
* A passion for fashion and being an ambassador for AllSaints.
About the location
Our concession in Fenwicks, York has been open since 2011 and usually trades 09:00 am - 17:30 pm (subject to seasonal change). Our team enjoys bonding over good food and TV recommendations. Fun fact, Fenwicks York is one of the largest department stores in the UK. Approximately a 15-minute journey from York station and only 20 minutes by train from Leeds station.
What we stand for
The Customer is the Boss: We work as one proud team to get the best for our customers.
One Team: We are joined up and encourage others to share their ideas.
We Do What We Say We Will: We know our goals and work with clear outcomes in mind.
We Are Responsible: We are self-aware, understand the impact we have on others, and are positive about the future.
* A generous wardrobe allowance.
* Potential to earn more from our team commission scheme.
* Employee discount for you to spend with family and friends.
* Up to 2 years service: 33 days (25 days + bank holidays).
* Over 2 years service: 36 days (28 days + bank holidays).
* Access to dental cash plan & free virtual GP appointments through Aviva.
* UNUM employee assistance helpline.
* Life assurance cover.
* Access to discounted gym membership and corporate discounts.
* Free, confidential, wellbeing and lifestyle support with Retail Trust.
* Enhanced family leave benefits.
* Health days for physical or mental wellness.
* Dedicated mental health support from our mental health first aiders.
* Eye care vouchers, season ticket loans, and more!
#WeAreAllSaints
Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued, and able to give of their best while contributing to the success of our brand.
We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination.
If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
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