Job Description
Akkodis are seeking a skilled IT and OT (Operational Technology) Engineer to join our team within the aerospace industry. This role requires a strong blend of IT and OT expertise, providing essential on-site support to ensure the smooth operation of both Information Technology and Operational Technology systems. You will be responsible for investigating, troubleshooting, and resolving issues across a diverse range of systems, applications, and hardware. This role is crucial to maintaining high standards of performance and security in our IT/OT infrastructure.
As a member of our IT/OT team, you will play a vital role in supporting cutting-edge aerospace technology and maintaining high-performance operational standards. This is an exciting opportunity to work with advanced systems, collaborate with talented professionals, and grow within a dynamic and innovative environment.
Must be willing to work in a 24/7 shift rotation to provide around-the-clock support.
Responsibilities
* Oversee Aspire updates and manage Windows Server migrations
* Conduct hardware and software updates for OT applications, ensuring minimal disruption to operations
* Manage tooling application issues and ensure continuity of operations
* Support network connectivity across various platforms, including Wifi and machine-based networks
* Perform L1.5 ticket management using ServiceNow and ensure timely issue resolution
* Handle operating system issues and provide expert-level troubleshooting for various platforms and systems
* Document issues and solutions in Knowledge Management (KM) articles for future reference
* Implement automation initiatives to enhance efficiency and reduce operational downtime
* Ensure compliance with company and industry standards, including network and data security
Required skills
* Experience with Windows OS and Windows Servers
* Familiarity with metrology applications
* Proficiency with ServiceNow for ticketing and ITSM
* Ability to manage and troubleshoot network systems
* Experience with GDPR compliance and data security best practices
* Knowledge of PC usage and related software packages