Customer Care Coordinator We're currently recruiting for an exciting opportunity within a dynamic and customer-focused team. Our client is looking for a proactive and organised individual to join their Customer Service department in a hybrid capacity. This role is perfect for someone who thrives in a fast-paced environment, enjoys variety in their day-to-day tasks, and is passionate about delivering exceptional service to customers. About the Role You’ll be providing vital support to the Customer Service Managers, helping ensure a smooth and efficient service for both customers and internal stakeholders. This is a varied role with a strong focus on administration, coordination, and communication. Key Responsibilities: Offering high-quality administrative support to Customer Service Managers and liaising with technical teams when needed Organising and scheduling operatives and tradespeople to ensure timely resolutions Collaborating with colleagues to track and manage all open tasks Producing clear, professional documentation for internal use and for customers Communicating progress and completion of defects to customers and partners using a range of communication methods Ensuring procedures and service standards are followed at all times Handling complaints in line with company processes Obtaining written confirmation of defect completions from both customers and supply chain partners What We’re Looking For Essential: Experience in an administrative or coordination role Proficiency in Microsoft Office and confidence working with databases Excellent written and verbal communication skills Comfortable liaising with individuals at all levels of an organisation Desirable: Background in a customer service environment Ability to multi-task and effectively coordinate trade professionals Why Apply? This is a fantastic opportunity to join a respected organisation that truly values its people. Our client embraces flexible working, celebrates diversity, and is a Disability Confident employer. In return, you’ll receive a generous benefits package, including: Enhanced pension scheme Discounted or fully covered private medical insurance Life assurance Performance-related bonus