Daily retrieval of referrals received, opening, and uploading to EMIS Booking of appointments Sending appointment letters in a timely manner. Sending text messages for upcoming appointments where applicable Telephone calls to and from service users, stakeholders, and outside agencies. Close working relationship with various internal teams and any other outside agencies. Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion. Daily maintenance of email inbox Responding in a timely manner to requests from Clinical Leads, Operational Managers and Operations Director. Supporting Office Manager and Clinical Team/Clinical Team Leader with required information in relation to the referrals received. Attending any ad-hoc meetings in relation to the team. Successful applicants will be able to organise their own workload and have excellent interpersonal/customer service skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you can work on your own initiative.