Job Title: Technical Account Manager (TAM)
An exciting opportunity has opened for a Technical Account Manager (TAM) to join a leading MSSP. This role is perfect for an experienced security analyst or cloud engineer looking to take the next step in their career. As a TAM, you will act as a trusted advisor for clients, providing them with technical guidance and ensuring their security solutions are optimized and running smoothly. You’ll be responsible for maintaining strong client relationships, troubleshooting issues, and working closely with the SOC team to ensure swift responses to security incidents.
This is a hybrid role, offering a balance of office and remote work, with approximately one day per week in the office.
Responsibilities:
Serve as the main point of contact for clients, managing their security needs and ensuring satisfaction with services.
Leverage your experience with Microsoft security products (Sentinel, Defender) to guide customers and help optimize their security infrastructure.
Understand customer environments, ensuring security tools are functioning correctly, and identify areas for improvement.
Work with the SOC team to ensure any security incidents or issues are quickly addressed and resolved.
Take a consultative approach to security, offering advice and solutions tailored to the client’s specific needs and challenges.
Act as a technical liaison between customers and internal teams, ensuring clear communication and efficient issue resolution.
Stay up to date with the latest security trends and technologies to offer informed guidance and recommendations.
Skills/Must have:
Strong background as a security analyst, cloud engineer, or in a similar technical role.
Hands-on experience with Microsoft security products, particularly Sentinel and Defender.
Ability to communicate complex technical concepts to both technical and non-technical stakeholders.
A consultative mindset with the ability to understand and align with customer needs.
Proven experience working in a customer-facing role with strong relationship management skills.
Ideal Candidate:
An experienced security analyst or cloud engineer ready to step into a TAM role.
Previous experience within an MSSP or similar environment.
Comfortable working with both technical teams and customers, providing support and building long-term relationships.
Salary:
up to £60,000