Job Description - Client Services Manager (242034)
Location: Yeovil, Somerset
Type: Permanent, full time (37.5hpw)
Salary: £26,164 to £28,324 per annum and great benefits including Health Cash Plan
Home, a place where you belong
We have a fabulous job opportunity for you to join our awesome team as a Client Services Manager. You'll be based at our community hub, The Link in Yeovil, Somerset. You and the team will support rough sleepers and the homeless in south Somerset, linking in with health, housing and other appropriate services.
As our Client Services Manager, you'll support Nick, the Senior Client Services Manager, to oversee the day-to-day running of The Link. As this is a blended role, you will also work as part of the Outreach team supporting rough sleepers in the local community and have a good understanding of health, including hospital resettlement and tenancy accreditation roles in the service.
You'll liaise with other agencies and support the team to carry out their roles. You will also develop new starters and volunteers.
Typical day as a Client Service Manager:
* Leading our team of support coordinators, you’ll help us deliver our person-centred, efficient, quality support services to our customers aligned to our contracts.
* You’ll coach your team.
* You’ll be a Safeguarding lead for the team and oversee the health and safety checks and risk assessments are completed and recorded.
* You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community.
* You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike.
Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!
You have:
* Great people skills, ability to communicate and understand where people are in their life.
* The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers.
* Ideally, you’ll have experience of leading a team and have the knack for empowering and developing others.
* Experience of delivering support in a housing or care environment.
* To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
Job details:
* Work pattern is Monday to Friday 9am to 5pm, with the expectation that you complete an early morning rough sleeper sweep once a week.
* Able to use technology to a good standard.
* You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong:
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
* 34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
* Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
* Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
* We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
* Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
* Explore our benefits in detail on our website.
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