Network Engineer required for my large client. Due to growth within the business, my client is looking for a Network Engineer with 2-3 years of hands-on experience. It would be nice if you were CCNA certified, but it is not an essential requirement. What is required is 2-3 years of hands-on experience, flexibility, and the desire to learn more.
Responsibilities:
1. Provide technical support and issue resolution for clients of the end-to-end Network Service, documenting standard internal processes for solutions and transferring these into business-as-usual delivery.
2. Escalate network issues to the appropriate support teams when outside the scope of the Service team and ensure that incident ownership is transferred and acknowledged.
3. Monitor and manage work queues, ensuring incidents are resolved or escalated within time, while maintaining excellent communication of results to the customer in a timely and professional manner.
4. Assist in the provision of an effective and efficient service to the group business and in the proactive management of all systems to maintain a high degree of system uptime.
5. Follow all technical and management procedures, both internal and external to the department, and assist in the identification and resolution of deficiencies or absence of procedures, ensuring that all system documentation is created and maintained up to date.
6. Assist in the implementation of projects and planned activities assigned and ensure adherence to the group change procedures.
7. Carry out activities outside normal working hours, including weekends, to ensure all services are available without disruption to the wider business.
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