My client has a fantastic opportunity just come available for an Administrator at the local Memorial Park. Job Purpose To complete accurately and in a timely manner all operational and administrative matters relating to the business and to ensure consistent delivery of the highest levels of client service and personal performance in memorial sales. Responsibilities for Service Excellence To ensure consistent delivery of the highest levels of client service in all dealings with members of the public and with Funeral Directors and their staff, both on the telephone and in person To ensure that prospective memorial clients are contacted and appointments made at an appropriate time and in an appropriate manner, and that every effort is made to fit the right memorial product to the client’s needs, whilst respecting the requirements of the Company’s sales budget To produce letters and invoices for clients as required, and to answer queries as appropriate. Responsibilities for Operational Efficiency To carry out administrative tasks relating to the processing of memorial agreements, the ordering of memorials and subsequent quality checks, and the issuing of works instructions for placement. To input all necessary information using the system, or via such other computer system as may be currently in use. To keep proper records of petty cash use. To ensure credit control compliance, using periodic reminders to effect collection within Company deadlines. To maintain accurate, indexed records of service arrangements, accounts, banking sheets, etc. To learn all roles within the facility and follow the Company’s interchangeable business model ensuring that all roles are covered at all times. Key Competencies Client focus Good communication skills Attention to detail/exceptional accuracy in data entry Self-management Team working Achievement focus Adaptability Problem solving Integrity, sensitivity and commitment Person Specification A minimum of 3 years business administration experience High level of IT skills to include Microsoft Excel and Word. Any IT experience working with bespoke administrative systems Accounting or book-keeping experience Committed to the provision of excellent service Good numeric and literacy skills Good reasoning ability This is a fantastic opportunity to work with a fantastic company in a beautiful environment. Apply now