Job summary As a member of the Service, the post holder will demonstrait proficiency in audio typing. They will provide clerical and administrative support to the department. They must have the ability to plan own workload as appropriate and provide support as required. The successful candidate must be able to undertake all administrative duties, be well organised, able to plan their workload, work on their own initiative and work to deadlines, both individually and as part of a team. Main duties of the job Type dictation from audio transcription of clinical correspondence and documentation. Quality check documentation completed in clinical administration support. Assist the directorate in providing quality administrative support to the clinical teams. Deal appropriately with concerns from staff in line with Trust policy. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. Obtain information as requested by line manager. Attend appropriate training, meetings and education sessions when required. Work with managers to review working practices, ways of working and find solutions to problems. Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures. Ensure all mandatory training is up to date and report accordingly. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure the office runs smoothly. Any other duties required by line manager About us Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services. Date posted 01 April 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annam Contract Permanent Working pattern Full-time Reference number 287-AMED-53-25 Job locations Bluebell House, University Hospital Aintree Lower Lane Liverpool L9 7AL Job description Job responsibilities Type dictation from audio transcription of clinical correspondence and documentation. Quality check documentation completed in clinical administration support. Assist the directorate in providing quality administrative support to the clinical teams. Deal appropriately with concerns from staff in line with Trust policy. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. Obtain information as requested by line manager. Attend appropriate training, meetings and education sessions when required. Work with managers to review working practices, ways of working and find solutions to problems. Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures. Ensure all mandatory training is up to date and report accordingly. Record and input data onto databases and systems as appropriate. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure the office runs smoothly. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment. Any other duties required by line manager Job description Job responsibilities Type dictation from audio transcription of clinical correspondence and documentation. Quality check documentation completed in clinical administration support. Assist the directorate in providing quality administrative support to the clinical teams. Deal appropriately with concerns from staff in line with Trust policy. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. Obtain information as requested by line manager. Attend appropriate training, meetings and education sessions when required. Work with managers to review working practices, ways of working and find solutions to problems. Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures. Ensure all mandatory training is up to date and report accordingly. Record and input data onto databases and systems as appropriate. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure the office runs smoothly. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment. Any other duties required by line manager Person Specification Education/Qualifications Essential Educated to GCSE/O Level standard/equivalent RSA/OCR Level II or equivalent Word Processing/Audio typing Skills Knowledge of medical terminology and secretarial procedures Experience Essential Excellent I.T. skills with knowledge and experience of all Microsoft office packages Experience working in an NHS office environment Skills/Ability/Knowledge Essential Excellent communication skills Able to use own initiative and respond to new challenges Self motivated and able to work with limited supervision Manage/prioritise own workload Ability to accurately maintain computerise and manual filing/documentation system Ability to work as part of a team Ability to manage difficult/sensitive situations Ability and willingness to undertake further training as required Desirable Knowledge of internal PAS system Ability to supervise and motivate a team Time management skills Excellent interpersonal and influencing skills Qualities/Attributes Essential Able to adopt flexible approach when required Ability to build and maintain good working relationships Other Requirements Essential Understanding of confidential nature of role and awareness of Data Protection Act Person Specification Education/Qualifications Essential Educated to GCSE/O Level standard/equivalent RSA/OCR Level II or equivalent Word Processing/Audio typing Skills Knowledge of medical terminology and secretarial procedures Experience Essential Excellent I.T. skills with knowledge and experience of all Microsoft office packages Experience working in an NHS office environment Skills/Ability/Knowledge Essential Excellent communication skills Able to use own initiative and respond to new challenges Self motivated and able to work with limited supervision Manage/prioritise own workload Ability to accurately maintain computerise and manual filing/documentation system Ability to work as part of a team Ability to manage difficult/sensitive situations Ability and willingness to undertake further training as required Desirable Knowledge of internal PAS system Ability to supervise and motivate a team Time management skills Excellent interpersonal and influencing skills Qualities/Attributes Essential Able to adopt flexible approach when required Ability to build and maintain good working relationships Other Requirements Essential Understanding of confidential nature of role and awareness of Data Protection Act Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Liverpool University Hospitals NHS Foundation Trust Address Bluebell House, University Hospital Aintree Lower Lane Liverpool L9 7AL Employer's website https://www.liverpoolft.nhs.uk/ (Opens in a new tab)