We're looking for a organised, compassionate and resilient Service Manager to join our Learning Disabilities service in Newham. £44,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. The Service Manager will be responsible for the operations of a group of three specialist services, which support a total of seven customers with moderate to high support needs to live in their own homes. The role will provide line management for a Deputy Manager and support teams, ensuring that compliance with organisational, legal regulations and those of the local authority are adhered to and the quality of support is of the highest standard possible, ensuring excellent quality of life for customers and a good working environment for colleagues. The role will require the individual to be the CQC registered manager for services, making the person the accountable person with the Care Quality Commission, as well as with commissioners and key stakeholders. All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: Customer - Ensure the customer is central in their support and a co-production model is promoted. - Adopt active support to reinforce the PBS model through coaching and leadership, ensuring all staff are competent and confident - Work with teams to support data driven decision making and reduce incidents promoting quality of life and high levels of participation in meaningful activities - Work to the principles of STOMP - Ensure all services are effectively managed to deliver excellent support to all customers - Support assessments of complex needs referrals - Monitor the delivery and assess effectiveness of Behavioural Support Plans Quality, Safeguarding and Safety About you: - Proven experience of managing more than one service across a geographical area. - The ability to quickly identify key areas of improvement required and to be able to effectively plan and implement the changes required - Previous experience of working with management contracts and agreements - Previous experience of delivering regulatory compliance - Excellent prioritisation and organisational skills - Experience of conducting investigations for serious incidents - Ability to coach and develop staff - Excellent relationship building skills at all levels - Experience of successfully developing teams across a wide geographical spread What you'll bring: Essential: - Educated to degree level or equivalent - Experience of managing contracts and resources and delivering to budget and performance targets - Experience of delivering to housing management performance targets - Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract - Experience of successfully managing external partnerships to ensure successful delivery of services - Holds relevant Health and Social Care management qualification - eg QCF Level 5 - Experience managing supported living and/or Registered services for adults with learning disabilities and autism Desirable: - Other relevant professional memberships and/or specialist qualifications - Positive Behaviour Support Qualification or the willingness to complete this within 12 months of appointment - Experience of transforming care / Hospital to home agenda About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job Description