HMRC are currently recruiting for a Head of Estates in Liverpool. In this role you will lead the Workplace Operations Regional Team to deliver successful operations within the high profile Government Hub (India Buildings) and the Regions Specialist Sites.
You will lead on engagement with senior stakeholders and building users across HMRC and other Government Departments. You'll be responsible for making, supporting and implementing a wide range of decisions impacting the customer experience, providing a first class building and excellent services for our customers. Key Responsibilities:
Developing and maintaining positive stakeholder relationships and delivering highly customer-focussed accommodation and related services.
The role represents the senior Estates presence within the Region and the post holder will need to deliver in all aspects of that leadership role.
Collaborate with senior colleagues to benchmark performance of a range of contracts with Estates and against other Government Departments
Lead the Regional Centre Estates team under the direction of the Head of Workplace Central.
Delivering best in class customer-focussed services across all of the HMRC estate, leading on the regular stakeholder and customer relationships and communications.
Lead discussions / negotiations on complex customer issues with senior customers and other interested parties.
Provide operational FM capability to ensure that HMRC buildings remain fully operational and fit for use 24/7
Give assurance to the Estates Senior Leadership Team on a safe estate including safe systems of work and compliance with all statutory obligations across all HMRC managed buildings.
Person specification This role will have overall management responsibility for the Liverpool Estates Team and the leadership and customer focus credentials of the post holder are equally important to a broad range of Estates and building-related experience.
Essential Criteria
A proven track record of operating at a strategic level delivering Estates Services across complex sites.
Demonstration of strong customer relationship management dealing with a diverse range of challenging stakeholders at a senior level.
Conversant with operating Building Management and Environmental Management Systems.
Experience of managing and developing a multi-disciplinary team.
Proven track record of analysing and resolving problems, developing opportunities and implementing innovate solutions/approaches.
Demonstration of high performing team work, implementing initiatives and working on own judgement and decisions.
Essential to develop towards
If not already held, you must be willing to obtain Certificate of the Institute of Workplace and Facilities Management (IWIFM) at Level 6 or equivalent within 24 months of take up duty.
Desirable Qualifications
CMI Level 5
NEBOSH
Due to operational needs, this post is full-time only ; however, applicants who need to work a more flexible arrangement are welcome to apply. We cant guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
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