Job summary We are looking to recruit an experienced Receptionist to our team. The applicant must possess excellent communication and administrative skills. The position will be a minimum of 16 hours per week but the applicant must be flexible to work additional shifts where required by agreement. We use EMIS web software and previous experience would be preferred but this is not essential as full training will be given Main duties of the job We a looking for a flexible and enthusiastic team player who is trustworthy and able to effectively manage their workload. The applicant will need excellent telephone and verbal skills and confidentiality is essential. You will also be required to work in accordance with all written protocols Receiving patients and liaising with members of Practice team Be able to cover all reception position as necessary Scanning daily post into medical records Process appointment requests from patients by telephone and in person. Manage requests for home visits Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records Process repeat prescription request in accordance with Practice guidelines and the Electronic Prescribing Service Effectively manage own time, workload and resources About us We are a friendly GP practice with approximately 20 employees, including GP's, Practice Nurses, Health Care Assistants and Pharmacists along with Reception staff. The role will be varied to include all aspects of general practice. Patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. All such information from any source is to be regarded as strictly confidential Date posted 01 November 2024 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A4032-24-0001 Job locations Willenhall Medical Centre Gomer Street Willenhall West Midlands WV13 2DR Job description Job responsibilities To work in accordance of written protocols Scanning post in medical records Be the first point of contact for patients and visitors on our reception desk Receiving patients and liaising with members of Practice team Be able to cover all reception positions as necessary Process appointment requests from patients by telephone and in person. Deal with home visit requests Registrations of new patients and updating medical records. Process patients change of address Process repeat prescription request in accordance with Practice guidelines using Electronic Prescribing Service The role will be varied and include many areas of general practice Job description Job responsibilities To work in accordance of written protocols Scanning post in medical records Be the first point of contact for patients and visitors on our reception desk Receiving patients and liaising with members of Practice team Be able to cover all reception positions as necessary Process appointment requests from patients by telephone and in person. Deal with home visit requests Registrations of new patients and updating medical records. Process patients change of address Process repeat prescription request in accordance with Practice guidelines using Electronic Prescribing Service The role will be varied and include many areas of general practice Person Specification Qualifications Essential Must have reception experience, preferably in a GP practice setting. Experience of working with the public with excellent communication and customer service skills. The ability to work well within a team Desirable Experience working within GP setting or Hospital setting and the use of EMIS web is preferable Person Specification Qualifications Essential Must have reception experience, preferably in a GP practice setting. Experience of working with the public with excellent communication and customer service skills. The ability to work well within a team Desirable Experience working within GP setting or Hospital setting and the use of EMIS web is preferable Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Lockstown Practice Address Willenhall Medical Centre Gomer Street Willenhall West Midlands WV13 2DR Employer's website https://www.lockstownpractice.co.uk/ (Opens in a new tab)