Job summary The role of the Mental Health Support Worker (Band 3) within a crisis resolution and home treatment is about helping service user who are under the service or those who are contacting the service for the first time. The ideal candidate will be a caring, responsive, empathic person who can provide support and reassurance to service users who contact service. This role will enable to candidate to gain experience interacting with service users with both common and complex clinical presentations. The ideal candidate will have an opportunity to further develop their knowledge of mental health care and develop their skills when working with service users undergoing a mental health crisis. CRHTT East is a very flexible and supportive place to work. Successful candidates will be expected to work office hours. Main duties of the job The post holder will work as part of a team of nurses, doctors, support workers, social workers, administrative staff. The post holder will be involved in the delivery of care for patients in a mental health crisis either by face to face visits or over the phone The post holder will provide emotional support for individual in distress and support the team in carrying out risk assessment and risk management plans for the patients About us Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish. Our values at Berkshire Healthcare are: Caring for and about you is our top priority Committed to providing good quality, safe services Working Together with you to develop innovative solutions Your wellbeing is important to us. Some of the benefits of working for us include: Flexible working options to support work-life balance 27 days' annual leave rising with service opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities 'Cycle to Work' and car leasing scheme including electric vehicles Access to a range of wellbeing tools and services Discounts at hundreds of popular retailers and restaurants Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality Generous maternity, paternity, adoption and special leave Free parking across Trust sites Date posted 14 January 2025 Pay scheme Agenda for change Band Band 3 Salary £25,329 to £26,958 a year per annum (inc. of HCAS) Contract Permanent Working pattern Full-time Reference number 371-MHS662 Job locations Church Hill House 51-52 Turing Drive Bracknell RG12 7FR Job description Job responsibilities The must haves for this role: Experience working in an acute mental health setting or have a psychology degree Be caring and have empathy towards people going through a mental health crisis A clean, valid driving license and access to a car Ability to work as a team and have a flexible approach For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Lorraine Dune07946733526 wholl be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible. Job description Job responsibilities The must haves for this role: Experience working in an acute mental health setting or have a psychology degree Be caring and have empathy towards people going through a mental health crisis A clean, valid driving license and access to a car Ability to work as a team and have a flexible approach For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Lorraine Dune07946733526 wholl be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible. Person Specification Education/Qualifications/Training Essential Good general education including GCSE maths and English or equivalent NVQ 3 or equivalent qualification/experience Continuous Professional Development Essential Evidence of continued professional development Previous Experience Essential Previous knowledge and experience of working in a care environment and with service users who have complex mental health needs Desirable Previous experience working in a crisis resolution/home treatment team Knowledge, Skills & Abilities Essential Knowledge of care related procedures and practices Basic level of healthcare knowledge, clinical observations and the Mental Health Act Good interpersonal, communication, observation and reporting skills Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances Ability to use a practical problem solving approach in everyday situations Basic IT skills and the ability to navigate around various systems and software packages (such as outlook, databases, MS office and the internet) Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position Desirable Psychology degree or other relevant psychology training which can provide a knowledge base and skills for people experiencing a mental health crisis Additional Requirements Essential Ability to travel to multiple sites Person Specification Education/Qualifications/Training Essential Good general education including GCSE maths and English or equivalent NVQ 3 or equivalent qualification/experience Continuous Professional Development Essential Evidence of continued professional development Previous Experience Essential Previous knowledge and experience of working in a care environment and with service users who have complex mental health needs Desirable Previous experience working in a crisis resolution/home treatment team Knowledge, Skills & Abilities Essential Knowledge of care related procedures and practices Basic level of healthcare knowledge, clinical observations and the Mental Health Act Good interpersonal, communication, observation and reporting skills Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances Ability to use a practical problem solving approach in everyday situations Basic IT skills and the ability to navigate around various systems and software packages (such as outlook, databases, MS office and the internet) Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position Desirable Psychology degree or other relevant psychology training which can provide a knowledge base and skills for people experiencing a mental health crisis Additional Requirements Essential Ability to travel to multiple sites Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Berkshire Healthcare Foundation Trust Address Church Hill House 51-52 Turing Drive Bracknell RG12 7FR Employer's website https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)