Telephone Collections Agent
Pay: £24,000 - £26,000 (DOE) + Commission. OTE £35k
Job Type: Full-time 37.5 hours, Permanent
Location: Sheffield
Due to expansion, my client is looking to recruit Telephone Collection Agents to join the contact centre team. If you are an experienced collections agent, self-driven and motivated, engaging, and influential then this could be the role for you!
Key responsibilities as a Telephone Collections agent:
* Answering calls from customers that owe money to local authority clients, Transport or third parties acting on their behalf.
* Occasional outbound calls to those who have failed to make payment / contact.
* Occasionally negotiating with customers on live chats.
* Taking payments.
* Completing basic affordability checks and income and expenditures forms.
* Negotiating payment arrangements where a customer cannot pay in full
* Identify vulnerable customers.
* Sign-post customers with financial difficulties to non-profit debt advice agencies.
* Deal with customer queries and handle disputes.
* Update accounts and ensure all notes are correct on our systems.
Skills needed as a Telephone Collections Agent:
* Customer service or contact centre experience (2 years preferred).
* Excellent communication skills – able to interact effectively at all levels.
* Able to work in a fast-paced environment with the ability to provide information quickly and clearly.
* Confident in dealing with customers over the telephone – often in difficult circumstances.
* Friendly and empathetic, with good active listening skills.
* Ability to problem solve and provide customers with options in line with our client and company guidelines.
* Confident negotiator to achieve the shortest arrangements to fulfil client requirement.
* Previous practical office administration experience.
* Being comfortable in using a variety of technologies and software systems.
Benefits as a Telephone Collections Agent:
* Company pension
* Colleague discount scheme
* Christmas Savings Scheme
* Free on-site parking
* Employee Assistance Programme
* Birthday holiday allowance
* Attractive bonus, incentives and performance rewards
* Death in service benefit
* Hybrid working (subject to reaching required standards)
If you have the experience and skills needed for the role as a Telephones Collections Agent please apply!