Job Title: Service Delivery Manager - Insurance
Location: Brighton
Contract Details: Permanent, Full Time
Salary: Competitive + extensive benefits
About Our Client:
Our client is a leading organisation in their industry, offering a wide range of services to their clients. They are committed to providing exceptional service and tailor-made solutions to meet the unique needs of their customers.
Benefits & Perks:
* Competitive salary with attractive benefits package
* Opportunities for professional development and growth
* Collaborative and inclusive work environment
* Flexible working arrangements
* Exciting and challenging projects
Responsibilities:
* Work with managers to bridge the communication between insurance teams, brokers, and insurers.
* Ensure insurers receive the best possible service.
* Act as the go-to person for any insurance-related issues, strengthening relationships with insurers and setting up key meetings.
* Track and improve performance goals for the team, ensuring they meet set standards.
* Provide regular updates to management on goals, projects, and any issues with insurers.
* Quickly escalate issues to the appropriate teams for resolution.
* Handle credit control requests from insurers and manage settlement responses.
* Assist insurance teams with resolving questions on payments, reviewing performance with insurers, and ensuring issues are tracked and resolved promptly.
* Support managers in handling escalated issues, identifying training needs, and providing constructive feedback to team members during regular meetings and annual reviews.
Essential (Knowledge, skills, qualifications, experience):
* Background in finance or insurance.
* Previous experience in successfully managing a team.
* Working knowledge of desktop software commonly used in insurance broking, including Microsoft Office suite, Excel, Power BI, Sector, and A4B.
* Strong team player with excellent communication skills, both verbal and written.
* Ability to maintain positive and successful business relationships with colleagues, clients, insurers, and third-party providers.
* Strong analytical skills with attention to detail.
* Familiarity with general and legal principles applicable to insurance, particularly FSA client money rules.
Desirable (Knowledge, skills, qualifications, experience):
* Additional certifications or qualifications relevant to the insurance industry.
* Experience in managing service delivery in a similar role.
* Knowledge of industry trends and best practices.
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