Integrated Care Team Administrator - Shore Medical Group
Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered. We have a friendly and supportive team of more than 200 staff, with over 40 GP’s, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff. We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.
Job summary:
To provide accurate, efficient and punctual medical administration support to the Integrated Care Team. To work as part of a team helping with the successful running of a busy GP Practice. To provide excellent customer service and project a professional image for the Surgery. To work effectively with and provide support to other colleagues within the Surgery. To become proficient and develop a thorough knowledge of Practice procedures.
This role will be based at our Parkstone Tower Practice.
Primary Responsibilities
* To provide a high quality administration service to the practice and its patients.
* Dealing with patient queries by phone.
* Processing relevant paperwork for the Health Authority.
* Coding information into the practice clinical system.
* Scanning and assigning incoming post.
* Update patient records in a timely and accurate manner.
* Registering new patients.
* Reconciliation of medical notes for new patients.
Information Governance and Confidentiality
* While seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
* In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
* Information relating to patients, carers, colleagues, or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Equality and Diversity
Shore Medical is committed to developing, supporting, and sustaining a diverse workforce, representative of the community it serves, through the creation of a work environment where staff are able to do their jobs to the best of their abilities without facing discrimination or harassment. All employees have a responsibility to ensure that they understand the standards expected and that they promote and adhere to the policies and measures adopted by the practice.
The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:
* Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
* Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
* Behaving in a manner which is welcoming to individuals, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Vulnerable Adults, Children and Young People
All members of staff have a duty to safeguard and promote the welfare of vulnerable adults, children, and young people in all relevant areas of their work. This will include timely attendance at relevant training events and compliance with practice procedures.
Health and Safety
Under the Health and Safety at Work Act 1974, as an employee, you must take reasonable care for the health and safety of yourself and for other persons who may be affected by your acts or omissions at work. The Act also states that you must not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety, and welfare.
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety policy, the practice Staff Handbook and the practice Infection Control policy and published procedures. This will include:
* Using personal security systems within the workplace according to practice guidelines.
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
* Making effective use of training to update knowledge and skills.
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
* Actively reporting health and safety hazards and infection hazards immediately when recognised.
* Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role.
* Undertaking periodic infection control training as required.
Parkstone Tower Practice, 3 Mansfield Road, BH14 0DJ
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