About The RoleAt the National Memorial Arboretum, we believe in building on potential. The Arboretum is the UK’s year-round centre of Remembrance and part of the Royal British Legion.At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.We are seeking two dynamic and customer-focused individuals to join our team as Visitor Services Assistants on a six-month casual contract. In this role, you will play a key part in delivering outstanding visitor experiences, overseeing the admission desk operations. Your main responsibilities will include providing first-class communication and ensuring that all visitors receive excellent customer service. The ideal candidates will have proven experience in team customer service, with the ability to effectively lead and support volunteers. Your role will require you to be adaptable and proactive, confidently handling a wide range of operational tasks and situations. You will also act as an ambassador for the site, promoting various activities and income-generating opportunities such as tours, events, and donations. A strong knowledge of our site, along with the ability to handle visitor feedback professionally and compassionately, is essential.Successful candidates will possess excellent IT skills, particularly in MS Office and digital portals, and demonstrate strong organisational and commu...