Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Based at home, situated across the South West Scotland region including regular travel to assigned renal units in Ayrshire and Dumfries & Galloway
Hours: 17.5hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: Fixed term post until the end of May 2026
An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.
This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.
The role will cover the main renal units and satellite dialysis units across your designated area in South West Scotland. Frequent travel and attendance is expected at some sites.
Responsibilities
* With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
* Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
* To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
* To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
* To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
Applications will be accepted until Friday 14 March 2025.
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