Assistant Patient Pathway Coordinator- Cat 9 (FT/Secondment)
Assistant Patient Pathway Coordinator Diabetes and Endocrinology- Band 3 (Fixed term/ Secondment - 10 months)
Previous candidates no need to apply.
An exciting opportunity has arisen for a motivated individual to join our Diabetes and Endocrinology Team to assist the Patient Pathway Manager and Patient Pathway Coordinators by carrying out delegated responsibilities for a range of operational activities, working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.
Main duties of the job
1. To specialise in specific modality appointment bookings but have an overview and knowledge of all booking processes.
2. To ensure full compliance with scheduling guidelines, protocols and clinical targets whilst identifying and resolving breach situations and the consequences of changes to timetables and potential impact on capacity.
Job responsibilities
1. To be the point of contact for all administrative issues relating to patients' pathway of care.
2. To work as part of a multidisciplinary team and provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
3. To ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.
4. To provide a consistent approach across the Trust; Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Person Specification
Qualifications
* GCSE or equivalent
* Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
Experience
* Experience of using IT systems and patient data systems
* Experience of scheduling outpatient appointments and/or admissions
* Experience of working with patients and providing information regarding their appointments or treatment team
* Experience of working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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