IT Service Delivery Manager Hybrid/ SurreyA fantastic opportunity to join an inspiring travel company creating innovative trips to an array of worldwide destinations with a focus on the great outdoors. As they continue their growth journey as a company, they are seeking a n experienced IT Service Delivery Manager to join and the IT tech support teamIT Service Delivery Manager Key Responsibilities:
* Lead a High-Performing Team: Manage the IT support team, providing guidance and developing talent while ensuring that the team has the tools and knowledge needed to support a variety of IT systems and applications.
o Maintain efficient, resilient IT infrastructure through both in-house and third-party support.
o Act as the escalation point for complex technical issues, troubleshooting and providing solutions.
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o Lead the service desk operations, ensuring the team delivers top-tier service in line with agreed SLAs.
o Manage budgets and vendor relationships to ensure cost-effective and high-quality service.
o Provide ongoing support for various IT systems, including 365 Admin, Azure, SharePoint, PowerBI, and more.
1. Drive Innovation and Improvement: Identify opportunities to enhance processes and service quality, shaping strategies that align with our organisational goals.
2. Collab...