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2nd Line IT Service Desk Analyst, Newcastle upon Tyne
Location: Newcastle upon Tyne, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
f36d765d7588
Job Views:
7
Posted:
14.02.2025
Expiry Date:
31.03.2025
Job Description:
Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer-focused service. This is an excellent opportunity for a driven 2nd Line IT Engineer to join a growing team where every day brings fresh challenges and learning opportunities. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Newcastle city centre.
2nd Line IT Service Desk Analyst
Newcastle City Centre / Hybrid
£25,000 - £33,000
Daily Duties:
* Handling 1st line escalations and 2nd line support tickets, ensuring issues are resolved efficiently.
* Troubleshooting hardware, software, and network issues both remotely and onsite.
* Managing and maintaining IT systems, including Active Directory, Office 365, and virtualized environments.
* Working from the office on a mix of ticket-based work and projects, with opportunities to gain hands-on experience.
* Collaborating with senior engineers on complex technical challenges and infrastructure projects.
* Opportunity to progress into a senior role, providing onsite client support as part of your career development.
* Visiting client sites when necessary (driving license required).
* Active Directory and Office 365 administration.
* Windows Server and Virtualization (VMware).
* Networking: configuration, troubleshooting, and maintenance.
* Backup and disaster recovery solutions.
* Hardware diagnostics and troubleshooting.
Company Benefits:
* Sick Pay
* Life Insurance
* Cycle-to-Work Scheme
* Free On-Site Parking
If you're eager to bring your technical skills to a company that values innovation, collaboration, and professional growth, this is the perfect role for you.
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