Purpose Provide excellent standard of sales administrative support, effectively maintain, and improve procedures to track and progress sales enquiries from initial contact to order. Responsibilities and Accountabilities Provide proactive assistance and support to the sales team. Manage the TPI, Office and Sales Support inbox. Qualify telephone and email enquiries, directing accordingly. Accurately capture and process all orders in Starks customer management system (CRM), billing systems, and management information systems as necessary. Ensure quality of sales orders/contract processing is of the highest standard: timely, accurate and comprehensive. Create and process maintenance agreements. Adhere to all commercial service level agreements, processing and responding to orders and queries within defined timelines. Ensure quality of sales orders processing is of the highest standard: timely, accurate and comprehensive. Act as a filter for all new business ordered, additional work requested, cancellations to works raised and any other changes. Identify issues with and errors in order data and if unable to resolve, escalate to Team. Carry out transactional sales of goods and services, including maintenance agreements. Manage and monitor in-house consoles to ensure prompt response to jobs raised. Create new, and manage existing, monitoring statistics reports within Microsoft Excel. Provide professionally presented and accurate data as and when requested, either in Microsoft Excel or other formats as appropriate. Maintain up to date and accurate query records in centralised query database. Provide consistently helpful, efficient, and courteous support to customers and colleagues. Demonstrate ownership of tasks, activities and projects and use initiative. Proactively liaise with and quickly build rapport with customers and suppliers. Manage and maintain accurate and up to date paper and electronic files in centralised folders. Undertake methodical administration as required. Arrange and set up monthly and weekly in-house sales meetings. Attend meetings to discuss sales admin procedures as relevant. Participate in regular training/learning activities to maintain and develop skills and knowledge. Identifying and processing Supplier Rental MPAN’s Carry out regular audit report for framework procured sales. Proactively updating and creating process documents. Maintain and circulate price lists, product overviews, and master quotations. Monitor and maintain sales order value spreadsheet and update commission records as required. Meet and greet sales visitors to Stark, arranging refreshments as needed. Participate in regular training/ learning activities to maintain and develop skills and knowledge. Adhere to all Stark policies, procedures and working practices. Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work. Any other reasonable duties as required. Person Specification, Competencies & Skill Behaviours: Identify areas of improvement across existing processes such sales orders, maintenance required, logging enquiries etc. Consistently professional, confident, and calm even in challenging situations. Demonstrate a customer focused approach; and an expectation of others to do likewise. Supportive and helpful team player with a flexible and positive attitude. Proactively share knowledge, skills, and experience with others to increase team performance. Deliver a high volume of quality work on time. Strive to get things right first time. Strive to meet objectives and improve performance. Highly organised with good attention to detail Prioritise work well. Work effectively and responsibly without close supervision. Reflect and evaluate own performance in order to identify areas for improvement; maintain a learning and development plan. Communication & Interpersonal Skills: A rticulate, professional and clear verbal communication skills. Present information clearly and in an engaging way. Good interpersonal and rapport-building abilities. Precise and appropriate written communication skills. Good telephone manner Good listener; can understand the needs of customers and colleagues Technical Skills & Knowledge Highly accurate data inputting skills. Sales administration experience gained within a technical environment. Strong problem-solving and analytical abilities Keep up to date with advances in business area, new methods and ways of working. Strong administrative and organisational skills. Intermediate knowledge of Excel, Word and Outlook Confident and accurate use of departmental computer systems/databases. Performance reviews Your performance and development in the role will be discussed with you in a quarterly Personal Development Review (PDR) meeting and on a more in-depth basis annually. Your performance will be measured by: assessment of achievement of personal and team objectives assessment against competencies defined in this Job Profile ‘360°’ degree feedback will be obtained from line manager, other selected managers, colleagues, third parties and stakeholders (both internal and external) as appropriate Job Profile Changes This job profile including reporting lines and job title will be reviewed regularly and will be changed as necessary in accordance with business requirements. Apply today. Successful candidates will hear from us within 10 days. Stark Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, champions diversity and empowers our people so that everyone can bring their whole self to work and is valued for their specific skills, experience, and vision. We celebrate diversity and are committed to creating an inclusive environment for all employees, creating a progressive, open, and inclusive workplace.