Job Description
Fodafilment, a specialist in FMCG fulfillment and supply chain solutions, seeks a talented Account Manager to oversee the day-to-day management of client accounts.
The successful candidate will be responsible for coordinating logistics, handling supply chain operations, and ensuring customer satisfaction while maintaining strong client relationships and optimizing supply chain processes.
Key Responsibilities:
* Work within a specialist team to handle 3PL account queries and opportunities
* Document, knowledge share, and solve common issues within the warehouse environment and related supply chain components
* Build and maintain profitable relationships with clients
* Execute a client engagement strategy, including communication of account performance, sales forecasting, and bespoke requests
* Understand and meet individual client needs
* Create an NPS system to monitor client satisfaction
* Meet with Account Managers to assess and develop actionable plans for loss prevention and continuous improvement
* Utilize the CRM system to capture all client communications
* Track and report account status and 3PL opportunities
Requirements:
* Experience in supply chain management, logistics, and account management
* Knowledge of FMCG industry trends and practices
* Strong communication and negotiation skills
* Ability to analyze data and make strategic decisions
* Proficiency in logistics software and technology, including CRM, Google Workspace, and Excel