Description
At Pets at Home, we are dedicated to leveraging the power of data to enhance our strategic vision, and deliver unparalleled service to our customers. To drive this, we have established the Petcare Analytics Group, an internal analytics capability focused on delivering insights that propel better decision-making, enhance pet welfare, optimise customer experiences and streamline operational practices.
About the Role
We are seeking an experienced Senior Insights Analyst to join our Petcare Analytics Group and lead the delivery of bespoke projects that contribute to our strategic objectives.
This is a ‘hybrid’ role, so involves working two days per week from our Support Office in Handforth (Cheshire).
Key Responsibilities will include:
1. Providing insightful analyses from a diverse range of internal and external data sources to inform and guide strategic discussions across all functions within Pets at Home
2. Delivering evidence-based narratives in a compelling manner, enabling stakeholders to make informed decisions and take strategic actions
3. Acting as a business partner, collaborating continuously with colleagues to identify current and future business needs, maintaining a commercial mindset and uncovering beneficial opportunities
4. Identifying opportunities for process and data quality improvements, collaborating with other areas of the Petcare Analytics Group to enhance business and VIP loyalty scheme data
5. Proactively communicating analysis results that lead to improved understanding and operational efficiencies, curating a knowledge bank for the benefit of our Marketing and Trading teams
6. Owning and developing data relationships with stakeholders, serving as the technical point of contact for those outside the Petcare Analytics Group
7. Sharing knowledge, technical best practices and outcomes to develop your direct team and other Analysts that you collaborate with
About You
8. Proven ability to apply analytical techniques to generate commercial value and positive outcomes, preferably within a consumer-centric business
9. Strong SQL skills and extensive experience working with large-scale data warehouses. Proficiency in scripting/programming languages such as R or Python is beneficial
10. Highly numerate, familiar with statistical techniques and capable of translating complex analyses for non-technical stakeholders
11. Demonstrable experience in managing end-to-end analytics projects, from understanding business needs to combining relevant data sources, translating outputs and creating commercial success through actionable insights
Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.