The successful candidate will act as a Senior ION Support Analyst for the Fixed Income Technology group with a primary responsibility of providing day-to-day production support to critical application systems. This involves working with multiple stakeholders within the Fixed Income area and instituting best practices in order to provide seamless production support.
As a Senior Support Analyst, you will:
1. Manage day-to-day support of critical Fixed Income applications in Europe.
2. Engage directly with business users to understand ongoing issues and provide technical resolution to minimize client impact.
3. Champion ITIL service management principles and promote them within the group.
In addition to the above, the role also offers continuous engagement in the delivery of local, regional, and global technology projects. The successful candidate is therefore expected to forge strong relationships with the Front Office business, global BA and development teams, infrastructure partners, and vendors.
The successful candidate will exhibit skills and competencies in the following areas:
Required
* Experience in supporting ION MMI and/or Anvil, ION SysAdmin, ION Marketview.
* Excellent working knowledge of Front Office Fixed Income business/applications and technologies used.
* 5+ years of experience in supporting Front Office Fixed Income trading systems and end-users.
* Exceptional data analysis skills and ability to follow data flows/processes.
* Solid understanding of financial markets and products, in particular Fixed Income products: Bonds, swaps, Repo.
* A strong focus on client service and delivery.
* Knowledge of IT project & development life cycles (SDLC) within Investment Banks.
* Excellent organizational, facilitation, and communication (verbal & written) skills.
Job Title: ION Specialist
Location: London, UK
Rate/Salary: .00 GBP Yearly
Job Type: Permanent
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