Customer Service Adviser - 3 Months - Haverfordwest - £12.76 per hour
Yolk Recruitment Public Sector and Not-for-Profit is thrilled to be selected as the Specialist Recruitment partner for a leading Housing Sector provider who require a competant temporary Contact Service Adviser for a 3 month position,
The Opportunity:
This is a role where you will be arranging appointments and taking calls to repair and maintain faults amongst our tenants, this role is Monday to Friday, office based where you will acquire a great sense of satisfaction by resolving issues in a timely manner.
Responsibilities:
Co-ordinate customer repair requests, liaising with in house teams and external contractors - with the aim of providing excellent customer service, meeting service standards and team targets.
Assist customers in applying for social housing via (email address removed) and any other local housing initiatives. Maintaining the administration of allocations of properties including transfers and using systems such as the Swaptracker and Homeswapper schemes.
Ensuring the continued safety of our customers, staff and visitors by delivering 100% compliant periodic building safety tests e.g., annual gas safety and electrical servicing etc.
Assist and collaborate with teams and agencies as and when required, ensuring agreed policies,procedures and processes are adhered to at all times i.e. Choice Based Lettings, tenant engagement, rent payments and advice etc.
Requireme...