Are you a dedicated Account Manager with a passion for relationship building? Do you enjoy solving problems, spotting opportunities, and making a real impact? Looking for a role where you can combine strategic thinking with hands-on customer service? If so, this could be the perfect role for you!
We are looking for a Customer Account Manager to take ownership of an existing portfolio of clients, with a focus on retention, relationship management, and account growth. This role involves delivering outstanding customer service, aligning with the broader business strategy, and supporting targeted campaigns to drive account development.
Must have a valid driving licence!
Benefits:
Salary: up to £35,000 + commission (22% of salary)
Location: Smethwick + Field based
Hours of work: Monday to Friday 8am to 4pm 37.5 hours per week
4 days field based 1 day office based
Travel between Derby and Oxford encompassing all areas in between
Free onsite parking
33 days annual leave including bank holidaysKey Responsibilities
Manage a portfolio of customer accounts, ensuring high levels of retention and satisfaction.
4 days field based 1 day office based - travel as far as Derby and Oxford and all areas inbetween
Minimum of 8 visits per week booked and attended all existing clients!
Analyse feedback, complaints, and lost business data to develop effective action plans.
Identify opportunities for cross-selling and upselling products or services.
Create and maintain...