We are looking to appoint a highly-motivated, enthusiastic, efficient and friendly person to be part of our Central Booking Line and Reception Team.
The Clinic Clerk within Integrated Sexual Health Services will work in a busy integrated sexual health environment, within a multidisciplinary team.
Our opening times are:
* 07:45 – 19:00 – Monday – Thursday
* 07:45 – 17:00 – Friday
* 09:45 – 13:15 – Saturday
The post holder will:
1. Work effectively as part of the reception and central booking telephone line teams across clinic settings in North Derbyshire, dealing with enquiries promptly, politely and effectively in all circumstances.
2. Use the Inform electronic patient records system to book, amend, and cancel appointments, as well as arriving patients coming into service.
3. Assist in clerical/administrative duties as required.
4. Work flexibly to support the ongoing development of sexual health services, engaging in patient and public involvement in hubs and peripheral clinics as required.
5. Be responsible for the waiting room including supporting patients who may be upset or have to wait longer than expected for their appointment.
You will:
1. Work effectively as part of the reception and central booking telephone line teams across clinic settings in North Derbyshire, dealing with enquiries promptly, politely and effectively in all circumstances. This will involve asking clients sensitive questions.
2. Ensure clinic is conducted efficiently and is properly prepared to receive patients before clinic and secured after clinic sessions.
3. Use the Inform electronic patient records system to book, amend, and cancel appointments, as well as arriving patients coming into service.
4. Assist in clerical/administrative duties as required.
5. Observe and maintain strict confidentiality with regards to any patients/family/staff records and information in line with the requirements of the Data Protection Act.
6. Deal appropriately with instructions or queries from staff, clinicians and partner organisations.
Integrated Sexual Health Services has clinics at our Wheatbridge and Florence Nightingale Community Hospital Site in addition to many peripheral clinics across Derby and Derbyshire.
DCHS employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.
Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visa’s and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship.
This advert closes on Wednesday 23 Apr 2025.
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