Job summary A GPA will support the GP(s) / ANP(s) smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the GP / ANP freeing up their time to focus on the patient. Main duties of the job Administration Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc. Extracting all information from clinical letters that needs coding and adding to notes Arranging appointments, referrals, tests and follow up appointments of patient Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc Results handling Clinical Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment. When assisting clinicians to take a history of presenting problems and carry out basic checks required at each consultation including ECG, BP, Pulse, Temp, Pulse oximetry, weight, urine test, peak flow reading, Doppler, teledermy etc. The testing and result recording of clinical specimens. Issuing prescriptions as requested. Ensure safe management of patient drug usage and query with doctor any discrepancies on prescription ordering. Ensure dosage instructions are understood Action pathology results as requested by clinical staff and liaise with clinician for review/ treatment. Perform review / follow up phone calls when requested by clinician When assisting a clinician to ensure medical records are checked for outstanding chronic disease including health checks ie smears and arrange reviews Make appropriate referrals within their remit when needed About us IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes. We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), nurses, pharmacists, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support. We operate NHS services across the North East, North West, Yorkshire and Midlands. Date posted 09 April 2025 Pay scheme Other Salary £13.11 an hour Contract Permanent Working pattern Full-time, Flexible working Reference number U0025-25-0039 Job locations St. George Medical Centre New George Street South Shields Tyne And Wear NE33 5DU Job description Job responsibilities Administration Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc. Extracting all information from clinical letters that needs coding and adding to notes Arranging appointments, referrals, tests and follow up appointments of patient Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc Results handling Clinical Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment. When assisting clinicians to take a history of presenting problems and carry out basic checks required at each consultation including ECG, BP, Pulse, Temp, Pulse oximetry, weight, urine test, peak flow reading, Doppler, teledermy etc. The testing and result recording of clinical specimens. Issuing prescriptions as requested. Ensure safe management of patient drug usage and query with doctor any discrepancies on prescription ordering. Ensure dosage instructions are understood Action pathology results as requested by clinical staff and liaise with clinician for review/ treatment. Perform review / follow up phone calls when requested by clinician When assisting a clinician to ensure medical records are checked for outstanding chronic disease including health checks ie smears and arrange reviews Make appropriate referrals within their remit when needed Explaining treatment procedures to patients Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s) Support GP / ANP with any immediate care need within remit ie dressings, vacs etc Participate in vaccination and long term conditions reviews where needed Team Work Where necessary the GPA will work with members of the wider Multi-disciplinary team for the co-ordination of patient care with in house and with other services. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health and Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects theircircumstances, feelings priorities and rights Personal and Professional Development The post holder will be responsible for their ongoing development and training and discuss objectives with their clinical leads. The post holder will ensure all mandatory training will be kept updated. Attend all annual updates Be aware of own professional boundaries Quality The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Work to practice protocols Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients need Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Be familiar in all mediums of communications such as email, tasks, telephone etc Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Communicate effectively to outside agencies Communicate clearly with their lead GP Core Competencies Technical Competencies Competent at word, excel etc. Attention to accuracy Management Competencies Teamwork Flexibility Achievement Motivation Risk Awareness Health & Safety Awareness Personal/professional Development Participate in training programmes as part of your personal and professional development Take responsibility for own development, learning and performance, demonstrating skills and activities to others undertaking similar work. Managing Tasks / Projects Ensuring tasks and duties are performed within clearly defined time quality standards Managing Information / Data Compiling and processing, supplying information and data to both internal and external contacts whilst ensuring confidentiality is maintained where appropriate. Communications High level of verbal and written communication skills Information sharing with other professionals Confidentiality and data protection Attention is drawn to the confidential nature of information collected within the immunisation service and the storing of personal information for data protection. Health and Safety The post holder is required to take reasonable care for the health and safety of themselves and other persons who may be affected by their acts or omissions at work. The post holder is also required to co-operate with their employing body to ensure that statutory and departmental regulations are adhered to. Changes & Obligations This job description is intended as a guide to the duties and responsibilities of the lost and should not be regarded as a complete list of those requirements under the written statement of the main terms and conditions of employment. The contents may be amended from time to time, subject to developing service needs. Job description Job responsibilities Administration Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc. Extracting all information from clinical letters that needs coding and adding to notes Arranging appointments, referrals, tests and follow up appointments of patient Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc Results handling Clinical Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment. When assisting clinicians to take a history of presenting problems and carry out basic checks required at each consultation including ECG, BP, Pulse, Temp, Pulse oximetry, weight, urine test, peak flow reading, Doppler, teledermy etc. The testing and result recording of clinical specimens. Issuing prescriptions as requested. Ensure safe management of patient drug usage and query with doctor any discrepancies on prescription ordering. Ensure dosage instructions are understood Action pathology results as requested by clinical staff and liaise with clinician for review/ treatment. Perform review / follow up phone calls when requested by clinician When assisting a clinician to ensure medical records are checked for outstanding chronic disease including health checks ie smears and arrange reviews Make appropriate referrals within their remit when needed Explaining treatment procedures to patients Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s) Support GP / ANP with any immediate care need within remit ie dressings, vacs etc Participate in vaccination and long term conditions reviews where needed Team Work Where necessary the GPA will work with members of the wider Multi-disciplinary team for the co-ordination of patient care with in house and with other services. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health and Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects theircircumstances, feelings priorities and rights Personal and Professional Development The post holder will be responsible for their ongoing development and training and discuss objectives with their clinical leads. The post holder will ensure all mandatory training will be kept updated. Attend all annual updates Be aware of own professional boundaries Quality The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Work to practice protocols Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients need Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Be familiar in all mediums of communications such as email, tasks, telephone etc Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Communicate effectively to outside agencies Communicate clearly with their lead GP Core Competencies Technical Competencies Competent at word, excel etc. Attention to accuracy Management Competencies Teamwork Flexibility Achievement Motivation Risk Awareness Health & Safety Awareness Personal/professional Development Participate in training programmes as part of your personal and professional development Take responsibility for own development, learning and performance, demonstrating skills and activities to others undertaking similar work. Managing Tasks / Projects Ensuring tasks and duties are performed within clearly defined time quality standards Managing Information / Data Compiling and processing, supplying information and data to both internal and external contacts whilst ensuring confidentiality is maintained where appropriate. Communications High level of verbal and written communication skills Information sharing with other professionals Confidentiality and data protection Attention is drawn to the confidential nature of information collected within the immunisation service and the storing of personal information for data protection. Health and Safety The post holder is required to take reasonable care for the health and safety of themselves and other persons who may be affected by their acts or omissions at work. The post holder is also required to co-operate with their employing body to ensure that statutory and departmental regulations are adhered to. Changes & Obligations This job description is intended as a guide to the duties and responsibilities of the lost and should not be regarded as a complete list of those requirements under the written statement of the main terms and conditions of employment. The contents may be amended from time to time, subject to developing service needs. Person Specification Experience Essential At least 2 years experience in relevant Health care assistant or administration role. At least 2 years experience in a patient facing role Desirable Worked in a nursing or administration role in a GP practice. Previous experience with GPA role Competent in the use of health care IT systems / system 1 Attitudes / Skills / Abilities Essential Post holder must be positive, professional and proactive. Post holder must demonstrate adaptability to meet the needs of the patient population Post holder must demonstrate resilience in the face of challenges Competent in the duties performed by a health care assistant in primary care Competent in the administration of patient records and tasks. Demonstrates well developed communication skills Proven ability to work independently and as part of a wider team. Able to manage time and resources effectively Able to prioritise effectively Experience with mentorship and supervision Desirable Post holder must be positive, professional and proactive. Post holder must demonstrate adaptability to meet the needs of the patient population Post holder must demonstrate resilience in the face of challenges Understanding of the data protection act, GDPR and patient confidentiality, consent, clinical governance, information governance and Caldicott requirements. Qualifications Essential NVQ level 3 or above in health care or administration Holds recognised GPA training module Desirable Previous experience in a primary care setting Person Specification Experience Essential At least 2 years experience in relevant Health care assistant or administration role. At least 2 years experience in a patient facing role Desirable Worked in a nursing or administration role in a GP practice. Previous experience with GPA role Competent in the use of health care IT systems / system 1 Attitudes / Skills / Abilities Essential Post holder must be positive, professional and proactive. Post holder must demonstrate adaptability to meet the needs of the patient population Post holder must demonstrate resilience in the face of challenges Competent in the duties performed by a health care assistant in primary care Competent in the administration of patient records and tasks. Demonstrates well developed communication skills Proven ability to work independently and as part of a wider team. Able to manage time and resources effectively Able to prioritise effectively Experience with mentorship and supervision Desirable Post holder must be positive, professional and proactive. Post holder must demonstrate adaptability to meet the needs of the patient population Post holder must demonstrate resilience in the face of challenges Understanding of the data protection act, GDPR and patient confidentiality, consent, clinical governance, information governance and Caldicott requirements. Qualifications Essential NVQ level 3 or above in health care or administration Holds recognised GPA training module Desirable Previous experience in a primary care setting Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Intrahealth Ltd Address St. George Medical Centre New George Street South Shields Tyne And Wear NE33 5DU Employer's website https://www.intrahealth.co.uk/ (Opens in a new tab)