The Fife Arms Hotel
is recruiting an experienced Assistant Reservations Manager to join
the team! Located in the village of Braemar in the heart of the Cairngorms
National Park, The Fife Arms has recently been awarded Conde Naste Readers’
Choice Best Hotel – UK, as well as the prestigious 2 Michelin Keys, and
Aberdeen City & Shire’s Hospitality Employer of the Year.
Providing
support to the Reservations & Revenue Manager and the Reservations Team,
this role is pivotal to deliver the utmost quality of service, exceeding the
expectation of our guest experience in every aspect of their stay. Our aim is
that guests leave us feeling enriched and engaged in our ethos as well as
meeting our sales targets. You’ll be surrounded
by a team with a creative flair and a passion for brilliant service with a
desire to learn and grow.
As Assistant Reservations Manager, you will be
responsible for:
* Assisting the
Reservations & Revenue Manager to control rates and inventory.
* Assisting the
Reservations & Revenue Manager to ensure all rates are loaded in the
GDS and Opera Cloud system for ease of reservations.
* Checking regularly
and sharing information on the market situation including weekly checks and
report on booking trends in the market.
* Assisting the
Reservations & Revenue Manager to supervise the Reservationists in their
daily duties, including pick-up reports, travel agents’ commissions, team
member responses to guests, etc.
* Training, developing,
and motivating the Reservations team to increase productivity and efficiency.
* Actively
contributing to achieve the room revenue and overall revenue targets of the
hotel.
* Contributing with creative ideas and professional input to surpass the targets set by the hotel
budget and performance standard measurement tool.
Our successful Assistant Reservations Manager
will have:
* Previous experience with Opera Cloud (7Rooms
& Harri are desirable but not essential).
* Excellent written and spoken English –
additional languages are an advantage.
* Proven experience from within a similar luxury
5-star hospitality environment.
* Initiative,
emotional intelligence, strong communication, and organisation skills.
* Experience in
training, coaching and mentoring others.
* The ability to work under pressure.
* A passion and ambition to deliver exceptional experiences.
What’s in it for you?
* Competitive salary plus
TRONC
* 30 days holiday
* Free annual guest
experience for you and a plus one
* Enhanced pension scheme
* Free food and drinks
whilst on shift
* Generous Artfarm-wide
discounts including our properties in Somerset, Scottish Highlands, London, Los
Angeles and Menorca!
* Amazing sports and social
events led by local social committees
* Life Assurance
* Health benefits including
a health cash plan
* Employee Assistance
Programme
* Career development
opportunities tailored around your aspirations and goals
About Artfarm
and The Fife Arms Hotel
Artfarm is a one-of-a-kind
independent hospitality company founded by Iwan and Manuela Wirth. Renowned for
developing and reinventing distinctive sites including the award-winning Fife
Arms Hotel in Braemar, The Fish Shop Restaurant & Fish Mongers in Ballater,
The Audley Public House & Mount Street Restaurant in Mayfair, London,
Manuela restaurant in Los Angeles, Roth Bar, Da Costa Italian Restaurant and
Durslade Farm Shop in Somerset, and Cantina Restaurant in Menorca. Artfarm
uniquely brings together art, community, education, people, and
place.
Located in the heart of
Braemar, the hotel houses 46 beautifully appointed bedrooms - each one a homage
to place, person, or event with links to the area along with the stunning
Albamhor Spa and some of the most unique event spaces. Dining experiences extend
to the Clunie Dining Room showcasing the art of open wood-fire cooking, The
Flying Stag Pub serving up local beers and firm Scottish favourites, Bertie’s
our glamorous and elegant Whisky Bar, Elsa’s our Art Deco Cocktail Bar, and our
more relaxed Drawing Room – all of which celebrate the best in local
ingredients and are expertly prepared by our dedicated culinary team.
Want to join the family?
Apply today!