Have you got experience working in a fast-paced collections role? Do you enjoy talking to people on the phone? Do you want to be part of a team that really cares about helping people? If this sounds like you, then don’t miss this opportunity to join our award-winning income collection team, working for a company that really cares about you and wants you to enjoy coming to work every day As a Recovery Officer you will work with customers to enable them to pay their rent and service charges, providing an accessible and informative service, and striking the right balance between enforcement and support. This is a performance and target driven role focused on providing the right support, at the right time and delivering a consistent high-quality service. With lots of on the job learning and development the right person will have the opportunity to really thrive and support the team in continuing to be a sector leader in this area. Our ideal candidate will: Have experience of working in a performance and customer service driven role, and delivering excellent customer service Have the ability to communicate effectively and recognise the individual needs of customers at all times Hold excellent literacy, numeracy and computer skills Have experience of effectively managing a demanding workload and achieving great results Having a full UK Driving License and access to a vehicle for work purposes is essential for this role You must ensure you provide a supporting statement as part of your application which details how you meet the ideal candidate requirements listed above, giving relevant examples to support this. It is important to us that we have a diverse workforce, representative of the communities we work in. Equality, diversity and inclusion is important to us and we like to acknowledge that everyone is different. We’re always looking to improve diversity within our teams and across the group, so we would welcome any applications from any underrepresented groups. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in. This role will be on Stockport Homes Limited terms and conditions. The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service. We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. We encourage you to apply early We may close the vacancy sooner if we find the right candidate. If you’re interested please apply straight away to avoid disappointment. If you would like to discuss this role, please contact Leanne Merga, Customer Finance Manager, on 07800618694 or leanne.mergastockporthomes.org. If you need any additional support with your application, please contact the People & OD Team on humanresourcesstockporthomes.org. Closing date: 23rd March 2025 Interview date: 28th March 2025 About Us Stockport Homes is Stockport’s largest landlord and a management organisation which acts as landlord for both Stockport Council’s social housing and our own property portfolio. But we’re more than just so-called rent collectors. We’re an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home. At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence. We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in. Our Benefits Our Community Previous Next Documents