Kuoni - Store Manager - Cardiff
Do you want to join an award winning company for being the Best place to work in travel?
We have an exciting opportunity for an experienced Store Manager to join our team in Cardiff (located inside John Lewis).
There’s a very simple reason why Kuoni consistently tops the awards - most recently been awarded the ‘Best Place to work in Travel’ at the TTG Awards… It’s thanks to our outstanding Travel Experts who go the extra mile to craft the perfect holiday that’s unique to the customer - it’s what we are famous for!
We believe the best advice comes from personal experience, from someone who knows the destination inside out. They have felt it, tasted it, swam in it and explored in its glory…
For our teams to be successful, they need inspiring leaders with strong travel sales experience to lead the way.
As a Store Manager you will be accountable for meeting and exceeding retail sales targets and be responsible for the development of fully trained, informative and highly motivated Travel Experts who deliver exceptional service and revenue. You will also be fully responsible for the store's business development in aim to increase and nurture the already established customer database (Full job specification available upon request).
So what are we looking for:
Our Kuoni Store Managers are hands on and support our Personal Travel Experts every step of the way. We are looking for confident & competitive natural conversation starters that can bring their personality to work to motivate their teams to success!
Essential:
1. Experience of managing a retail travel store, with profit and staff responsibility
2. Strong track record of delivering sales results and exceptional service
3. Attention to detail: you will be responsible for your teams booking checks; ensuring all elements of a customers holiday is not only priced correctly but eliminating any errors that might impact the customer when overseas
4. You will be a proactive, confident and forward thinking individual, with excellent communication skills
5. Proven ability to motivate, enthuse and lead a team; thrives during periods of pressure and high volume of work and able to create an upbeat, motivating sales environment
6. A genuine passion for travel with considerable first-hand experience and knowledge of destinations that Kuoni sells
7. Knowledge and experience dealing with third party suppliers
8. Fully Flexible: our stores are open 7 days a week with a various shifts patterns. This position is full time therefore will work 5 days a week, including weekends and evening shifts. The Edinburgh store is currently open Monday to Friday 9am - 8pm, Saturdays 9am - 6pm and Sunday 11am - 4pm. Typically all staff get one full weekend off a month, as well as an additional weekend day.
Desirable:
9. Good all round understanding of the sales and commercial aspects of tour operating, including scheduled flying
10. Excellent working knowledge of at least one travel agent or tour operators reservations system
Personal qualities:
11. Excellent commercial judgement
12. Can demonstrate achievements in meeting tough sales targets and delivering exceptional customer service at the same time
13. Shows by their actions that they consider exceptional customer service to be of paramount importance
14. Understands the importance of the sales and customer service function as a crucial medium for conveying a company’s brand vision and values
15. Persuasive, articulate and influential, but down to earth and friendly with customers, staff and colleagues alike
16. Flexible and adaptable to changing priorities. Resourceful and practical; can think on your feet and solve problems quickly and effectively. Positive “can do” attitude
Benefits for our retail team
We understand that there’s more to work benefits than annual leave and pensions. We offer ongoing training and strong career progression opportunities, as well as the chance to broaden your horizons and see the world in an exclusive way.
We’re also a company that values wellbeing, sustainability and giving back, so you can feel proud and confident to work with us.
Travel opportunities
17. At least one educational trip per year, gaining first-hand knowledge to share with your customers. We’ve sent our travel experts on unforgettable trips to destinations including the Maldives, Sri Lanka, Seychelles, Barbados, Galapagos, the French Alps, Malta, Kenya and Corfu and many more. (It's likely our retail staff will get two a year)
18. A yearly overseas retail management conference to look forward too (the last one was in Sri Lanka).
19. Weekly opportunities to earn incentives such as cash, vouchers, experiences, accommodation, flights and holidays
20. Discounted staff travel
21. The top sales performers in our retail stores are awarded an overseas VIP trip (This year our top sellers are off to Mauritius & Dubai!)
Retail training & career progression
22. Our training kicks off with a five-week virtual programme, supported by in-store training
23. Ongoing coaching and development throughout your career, from our dedicated sales support and training teams
24. Strong connection and open communication with our leadership team and amazing head office
25. Opportunity to grow your own database of VIP customers and build lasting relationships, wowing your customers with our award-winning service and Kuoni touches
26. Opportunity to attend and organise events as a Kuoni ambassador
27. The chance to take on extra responsibilities such as running your store’s social media account or in-house projects
28. Strong recognition and internal promotion opportunities
29. The unique opportunity to sell an unrivalled range of luxury holidays. As both a tour operator and travel agent, we can create Kuoni itineraries from scratch and find the perfect holidays from our handpicked travel partners.
Lifestyle & financial benefits
30. Perkbox, providing thousands of discounts. We give you monthly credits to spend on what you love – such as Café Nero, money off your food shops or with your favourite retailer.
31. Discounted gym memberships
32. From 25 days’ annual leave, increasing the longer you work with us
33. Matched contribution pension scheme
34. Exceptional performance-related pay (opportunity to earning an extra £4,000 - £7,000 a year on top of your salary).
35. Friendly, fun and supportive work environment – as part of our Kuoni family, you are treated as an individual and encouraged to shine
36. £290 per year clothing allowance to create your ‘Wear to Work Wardrobe’
37. Interest-free season ticket loan on public transport
38. Bike2Work scheme
39. Free annual family travel insurance
40. Loyal service awards to celebrate important milestones
41. Significantly enhanced maternity and paternity leave
42. Recommend a friend – we welcome referrals to join our team and currently offer a £1500 bonus for each successful introduction.
Wellbeing & giving back
43. Employee Assistance Programme that provides a complete support network, offering expert advice for both professional and personal matters
44. Wellbeing support from our fully trained Heads Together Team
45. Free flu vaccinations at a convenient location
46. Free eye tests and money towards glasses for VDU use
47. Two days of paid leave each year to volunteer and give something back to the local community
48. Opportunities to get involved in great fundraising activities for our charity partner, Mind.
Job Security
As one of the most trusted and established names in travel, we look after our people. We are proud to be part of DER Touristik, the travel division of REWE (one of the largest and most successful retailing businesses in Europe), so we have the backing of a stable and financially strong international group.
To get a further insight into our culture please follow us on Instagram: @workatkuoniuk and visit
Share this job Location
JL Cardiff
Department
Retail - South, West & North East
Job Title
Kuoni - Store Manager - Cardiff
Salary
£33,440 + plus commission
City
Cardiff
Country
Wales