Workmans Recruitment is partnering with a highly regarded, long-established Social Housing Contractor with over 80 years of experience. Renowned for delivering top-quality building maintenance, refurbishment, and construction services to housing associations and councils, they are expanding their team.
In this role, you will ensure clear and effective communication with residents from diverse backgrounds during construction and maintenance projects in West and East Sussex.
Key Responsibilities:
* Prepare correspondence regarding access, delays, changes, and resident concerns.
* Handle complaints and issues via email, phone, and home visits.
* Collect and log Key Performance Indicators (KPIs) upon work completion.
* Schedule appointments for workers and subcontractors as needed.
* Build strong relationships with residents to ensure smooth project execution.
* Participate in team meetings to align with project goals and client expectations.
Requirements:
1. Full UK Driving License
2. Strong face-to-face customer service experience
3. Confident, calm, and adaptable communicator
4. Excellent time management and organizational skills
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