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Conference and Events Coordinator, Leeds
Client:
RBH
Location:
Leeds, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
3ab8368b5aa6
Job Views:
112
Posted:
14.03.2025
Expiry Date:
28.04.2025
Job Description:
The Met Hotel Leeds, King Street, Leeds, West Yorkshire, LS1 2HQ
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors. We are passionate about the industry and always on the lookout for new talent to join us!
We have an exciting opportunity to join our Meeting and Events sales team here at The Met Hotel, Leeds. As a Conference and Events Coordinator, you will thrive on delivering great customer service and will go the extra mile to exceed our guests’ expectations.
What you'll be doing...
* Handling incoming Conference and Event enquiries from initial enquiry to post event follow up.
* Conducting show rounds and tours for prospective clients, showcasing and selling our beautiful hotel and meeting spaces.
* Liaising with clients to understand their requirements and ensure they have the best possible experience in the run up to their event.
* Using a keen eye for detail to ensure all event details are translated to the system and handed over to the Operations Team ensuring the smooth running of the event.
* Exceeding customers’ expectations and being motivated to continually develop service levels.
* Answering any questions, via email and phone, to ensure that all queries are dealt within an efficient and effective manner.
* Obtain client feedback and make appropriate changes for improvements.
* Driving sales activities through strategic planning and client engagement.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
* Have a positive ‘can do’ attitude.
* Be willing to learn and show that they care.
* Exceptional attention to detail.
* Ability to remain calm under pressure with excellent telephone manner and multitasking skills.
We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Previous experience within a similar role is preferable but full training is provided.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
* Enrolment onto our RBH Sales incentive programme with the opportunity to earn up to an additional £2,000 per year.
* Discounted hotel room rates for you and your friends & family.
* Extra days holiday for your birthday.
* Flexible working arrangements.
* Pension.
* Free meals on duty saving you over £1000 per year.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
* Job Ref: RBH14611
* Branch: The Met Hotel Leeds
* Location: Leeds
* Salary/Benefits: £24,785 per annum + Incentive program + Great Company Perks!
* Contract type: Permanent
* Hours: Full Time
* Shift pattern: Working 5 days over 7 normally Monday to Friday
* Hours per week: 40
* Date posted: 02/08/2024
* Closing date: 17/09/2024
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