Client Local Authority in Croydon Job Title Technical Support Deputy Team Leader Pay Rate £27.45 an hour PAYE/£35.73 an hour UMBRELLA Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration 9 Month Contract Location HYBRID WORKING- OFFICE BASED IN BWH,CROYDON 2-3 DAYS A WEEK Description The Deputy Team Leader (Technical Support) at Croydon Council will play a crucial role in supporting the team through an ongoing transformation process aimed at modernising the service. We are looking for a candidate who has experience with planning application processes, validation, CIL, digitisation, and customer service. This position offers an opportunity to work closely with the Team Leader to implement continuous improvement. Key responsibilities include: Assisting the Team Leader in managing daily operations and guiding the team through the modernisation journey. Supporting the implementation of new processes and technologies to improve service delivery. Helping to monitor team performance, providing hands-on support, and mentoring and line managing team members. Ensuring the timely resolution of complex technical issues and maintaining high service standards. Collaborating with other departments and stakeholders to enhance cross-functional efficiency. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a keen interest in service improvement. They should be adaptable, with the capacity to thrive in a changing environment and support others through the transformation process. Experience in technical support or a related field is essential, along with strong communication and organisational skills. This role presents an excellent opportunity for a motivated individual to develop their leadership skills and play a significant part in shaping the future of Croydon Council's technical support services. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website