Workshop Controller Reading VMU £35,000 45 hours, Monday to Friday Benefits for you Overtime opportunities A day off for your Birthday 20 days of annual leave per year Four times death in service benefit Branded uniform and boot allowance. Working for an official Great Place to Work™️ and UK Best Workplace for three years running Working for a Best UK Workplace for Wellbeing Working for a UK Best Workplace for Development. Working with our award-winning team – we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards Recipients of the Bronze Award under the Armed Forces Covenant. Access to 100s of employee perks on Perkbox Auto-enrolment pension Enhanced Maternity and Paternity pay policies Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion) Mental Health First Aiders Toolbox insurance Reward and recognition programmes Annual appraisals programme and progression opportunities Manufacturer training and access to our in-house training hub Long service recognition Day to day, you will: Ensure the workshop processes are followed for every job. Receive job cards from service reception, pre-time each job and allocate work to technicians, in order to maximise sold hours and monitor progress of job. Obtain authorisation for any additional work required, either through service reception or by direct contact with customer. Oversee MOT, to ensure quality and compliant workmanship and a first time pass rate. Ensure 100% sign off on completed inspections, ensuring our customer’s Operator’s license is safe and legal. Ensure that all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation completed and passed for action. To supervise, develop and train the workshop team, to achieve the highest possible levels of performance and quality for all jobs. To ensure that job packs have been audited and are in a condition to be processed through to administration/invoicing. To monitor workshop loading and ensure continuity. Measure technician’s activity and performance, to deliver a quality and compliant first-time fix. Arrange for customer to be informed that vehicle has been completed. Ensure that the image and levels of customer service within the department are in line with Rygor standards, to ensure company reputation is upheld. Schedule all PDIs and used vehicle preparation to ensure that sales department requirements are met. Ensure that all special tools and equipment are kept in good order and that repair requirements are notified to the service manager once discovered. Ensure the workshop is kept clean and tidy, at all times. Ensure all customer complaints are dealt with quickly and effectively or escalated as per Rygor’s complaint process if required. To be responsible for the supervision of junior staff, ensuring that their designated duties are performed correctly, highlighting any problems, quality issues or shortfall areas and identifying training needs. Ensure that all service processes (including quality checks and MOT) and company policies are adhered to. Manage and oversee workshop apprentices, from a training and wellbeing perspective. Ensure that within their area of operation, all Company and Trade Associations policies, procedures and minimum standards are met, and that all statutory requirements including trading standards, vehicle and consumer legislation, fire, health and safety etc. are adhered to. Scheduling and deadline management. Handle all internal and external customers and suppliers