Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities Ensure staff are using care navigation, booking patients into appropriate clinics and utilising all clinical staff Line managing all administrative staff, supporting, providing guidance and direction Compiling administration staff rotas and adding clinics on in EMIS Assist Practice Managers in reviewing and updating all administrative and reception policies and procedures as required Ensure compliance with practice policies on safeguarding, prescribing, complaints, SEAs etc Assist with Recall Management for QOF, BQC, GM Standards and any other areas under guidance of Practice Managers Assist in developing, implementing and embedding efficient office processes and procedures to comply with legislation and CQC Coordinating the provision of administrative and reception staff, ensuring sufficient cover is provided for periods of annual leave and other staff absences Updating the appointment system to reflect leave and other approved absences for all clinical and ARRS staff Providing initial guidance and advice to patients who wish to complain Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately Ensure the Practice has sufficient pathology supplies for their clinical rooms