The Float Care Coordinator will support the clinic and physician care teams by providing administrative and patient care services.
This is a full-time position working M-F between the hours of 7:00 am - 5:30 pm. This role is expected to float between the Maple Grove, Plymouth, and Robbinsdale locations.
Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.
Essential Functions:
* Provide communication and liaison between providers and patients
* Build Physician schedule and maintain scheduling template
* Schedule patient appointments, surgeries, and diagnostic tests.
* Obtains referral and/or authorization requirements per insurance guidelines.
* Provide follow up to patient inquiries, contacting provider as necessary
* Process mail and correspondence
* Coordinate the transmission and acquisition of patient records
* Maintain Physician schedule, communicating changes appropriately
* Additional functions may include:
o Transcription or medical scribing
o Assist in clinic with rooming, etc.
o Assist physician with legal practice, etc.
* Any and all other duties as assigned
Education and Experience Requirements:
* High school diploma/GED or equivalent
* Administrative or medical office experience preferred
* Medical terminology knowledge strongly preferred
* Transcription experience, where applicable
* Customer service experience
Benefits & Compensation:
* Actual starting pay will vary based on education, skills, and experience.
* We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.
Essential Requirements:
Ability to:
* Comply with company policies, procedures, practices and business ethics guidelines.
* Complete job required training.
* Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
* Demonstrate prompt and reliable attendance
* Work in the clinic, office or surgery center during business hours
* Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
* Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
* Communicate and interact in a respectful and professional manner
* Prioritize workload while being flexible to meet the expectations of the daily operations
* Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
* Understand and execute a variety of instructions
* Effectively operate equipment and communicate on and operate the phone system
* Work independently with minimal supervision
* Travel to other work locations, if required
Performance Expectations - i-Health's Core Values:
* Integrity - Do the right thing and take responsibility for what you do and say
* Service - Consistently contribute to deliver an exceptional experience
* Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
* Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
* Teamwork - Be a part of the whole; support each other positively
Environmental Conditions:
* Clinic/office/surgery center setting
Notes:
* Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
* We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
* This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
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