Summary
Joining TUI Retail as an apprentice provides valuable insight into the world of travel. Our two-year apprenticeship scheme is structured to help you to put customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
Annual wage
£13,530 a year
Salary based on 37.5 hours per week. Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’. Competitive salary with a commission scheme that rewards you for exceeding targets.
Training course
Travel consultant (level 3)
Hours
Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance. Days and hours to be confirmed.
37 hours 30 minutes a week
Possible start date
Friday 7 February
Duration
2 years
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
* Technology is evolving every day, so is TUI. By providing you with the best tools you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
* If things don’t go to plan, your support network will help you to investigate and resolve any question or complaint
* You’ll embrace change and rise to the challenges of a customer-focused role
* Your drive to achieve will lead you to exceed your sales and service objectives; in retail, we call it ‘Smashing your Targets’
Where you’ll work
Unit 2
The Arcades, Warrington Street
Ashton-Under-Lyne
OL6 7JD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TUI UK LIMITED
Your training course
Travel consultant (level 3)
Equal to A level
Course contents
* Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
* Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
* Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
* Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
* Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
* Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
* Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
* Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
* Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
* Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
* Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
* Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
* Sustainability: Adapt working practices to minimise the negative effect on the environment
Your training plan
* You’ll be assigned a Learning Coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification
* 20 percent of your working week will be set aside for you to work through the standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence
* As part of this, you may also complete Functional Skills in English and maths if required (e.g., if you don't have GCSE Grade 4/C or above)
Requirements
Desirable qualifications
Other in:
* na (grade na)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Team working
Other requirements
Shop Opening Hours: Mon-Sat 09:00 - 17:30 / Sun 10:00-16:00