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Employer NFU Mutual Location Magherafelt, Northern Ireland, Great Britain Salary Negotiable Closing date 25 Nov 2024
The Role
Customer Service Adviser
Salary: Negotiable
Full-time on a 4 or 5 day working week
Location: Magherafelt
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Magherafelt Agency.
About the role:
As a Customer Services Adviser within our small team, you'll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional administrative support, you'll handle enquiries, paperwork, sales tasks and potentially some bookkeeping admin, with a 'can-do' proactive enthusiasm. The chances are, you'll have already worked in a similar role, so will be no stranger to applying an excellent telephone manner and a flexible, people-orientated approach to everything you do. Above all though, you'll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment. We are an Equal Opportunities Employer.
About you:
Essential
• Possess good people skills - both in person and over the telephone
• 5 GCSEs at Grade A-C to include English and Mathematics
• Ability to problem solve and use their own initiative
• Ambitious and target driven
• Provide excellent customer service
• Be able to work as part of a small, highly motivated team
• Have a proven track record in meeting and exceeding targets
Desirable
• 12 months experience in a sales environment.
Benefits:
• Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices
• Long-term career development opportunities
• Competitive salary + Attractive bonus scheme
• Pension Contributions
• Membership Plus discount scheme
• 4 day working week option
• Holiday Buy Back
• Cycle to work scheme
Please apply in writing with CV and covering letter to:
elaine_dunlop2@nfumutual.co.uk or call Elaine Dunlop on 02877762996 for more information.
Closing date for all applications: 8th November 2024.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
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