The Health Sciences University (HSU: formerly AECC University College) is a specialist health sciences institution dedicated to excellent education, clinical care and applied research.
Following the recent approval of our new university title HSU in July 2024 and the merger of the University College of Osteopathy into the HSU family from 1st August 2024, the institution is in a phase of growth and transformation across our campuses in Bournemouth and central London.
We are highly values-driven, inspired by our mission to ‘create a healthier society through education, research and clinical care’ with highly dedicated and capable staff and students working together within a caring and inclusive community.
About the role
The HSU Clinical & Rehabilitation Services is looking for a motivated individual to join our clinical services team. The successful candidate will act as a first point of contact for patients, staff, external partners, visitors, students and members of the public and to assist them with their enquiries and appointment bookings whilst maintaining a high level of customer service at all times. To work as a member of the Clinical and Rehabilitation Services Customer Service Representative team providing reception cover and administrative support. The job is varied and demanding and at times deals with items of a highly confidential nature in relation to patient and student records and student assessment profiles. The post holder will be expected to provide ad hoc cover if necessary for other customer services representatives within the clinical services to ensure that full cover is always available. Operating hours are between 08.00-19.00 Monday – Friday, subject to change.
About the person
We are looking for someone with a positive attitude who is genuinely friendly and caring. You should enjoy working as part of a team and have good communication skills and attention to detail. The successful candidate will have a competent level of IT proficiency, be resilient and be able to work under pressure. You will require flexibility, responsiveness and ability to plan and manage workload.
Applicants must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum & Nationality Act 2006.
Benefits
* Enhanced Employer's Pension contribution (12%)
* Death in Service Benefit
* Electric Car Scheme
* Cycle to work scheme
* Free Chiropractic treatments
* Subsidised clinical treatments
* Subsidised in campus gym and discounts to local gyms
* Enhanced policies
* Employee Assistance Programme and App
* Staff development events
* Use of University library facilities
* On-site Canteen
Contact
For an informal discussion please contact the People Department at peoplehelpdesk@aecc.ac.uk
To apply, or to view the job description and person specification please go to https://www.hsu.ac.uk/about/join-us/ to complete an online application form. Completed application forms should be submitted by midnight on the closing date. Please note that CVs will not be considered as a substitute for a complete application form.
Closing date: 10th November 2024
Interviews: TBC
This post will be subject to an Enhanced DBS check.
Job Types: Part-time, Fixed term contract
Contract length: 12 months
Pay: £21,565.00 per year
Expected hours: 18 per week
Work Location: In person
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